Joyce Jackson Email & Phone Number

United States

United States

Dallas, Texas, United States

• Enter information in licensing or other company database, electronic files, and hard copy files in accordance with company procedures, including scanning of materials as appropriate.• Support Administrative Assistant, including answering phones and other administrative tasks as needed. • Responds courteously and professionally to internal and external customers via phone calls, office visits, correspondence etc.• Update employee training log regarding OSHA reporting• Coordinate inbound requirements with outbound load plans.• Monitor inbound driver availability• Procure inbound loads based on driver availability• Data entry of loads into transportation management systems

Plano, Texas, United States

• Ensure accurate enrollment, course set up and maintenance in the LMS (Learning Management System) Ensure Service Level• Agreements for LMS (Learning Management System) are met and accurate• Provide reports to senior management on course completion for relevant employees in compliance with the appropriate internal audit requirements• Register and keep accurate records of training participation• Support the development, improvement, and implementation of training programs• Provide site support to all Home Lending training delivery teams, as well as nationwide support to the Home Lending Sales and Operations teams.• Maintain upkeep of training id's and maintenance schedule for all system training regions• Coordinate on-site class schedules and external class attendance for employees• Manage the logistics for training workshops. Scheduling room reservations, providing sign in sheets and supplies. Ensure training rooms are assembled with necessary equipment and inventory.

Dallas/Fort Worth Area

• Served as first point of contact in the Human Resources Benefits Department for DART employees and applicants by providing general information in the areas of: • Benefits• Human Resources Policies• Recruitment• Wellness Program• Salary/Compensation• Employee Program/Awards• Handle employee calls on the HR Information Technician line, assist walk-in customer/clients, and facilitates resolution of general employee/applicant inquires. Ensure that information is provided timely and accurately (schedule follow-up appointment as needed). Research HR related employee concern and route escalated concerns to the appropriate department for resolution

• Responsible for handling customer service call volume in a professional manner via phone or online banking regarding customer inquiries, checking account, saving account, lines of credit and auto loans.• Troubleshooting and investigation inquires of a customer account ensuring that the compliance, policies and procedures are withheld. Ensuring that the resolutions to the customer are clears and meets the customer’s needs with one interaction.

Dallas, Texas, United States

• Perform HR support and administrative functions within the HR Services Support • Responsibilities include, processing candidates in Taleo, preparing offer letters, new hires packets, and processing payroll for new hires.• Accurately enter data in the applicant tracking system to include updates candidate status and uploading employment document. Experience using a human resources information system (HRIS) to process employee data changes.

Coppell, Texas, United States

• Interface with different levels of management within Verizon to insure accurate and timely processing and management of employee records regarding terminations, new hires, death, Long Term Disability Claims, Family Medical Leave Act, resignations, retirements, and Involuntary Separations in PeopleSoft and SAP systems. Answered employee questions regarding compensation and benefits.• Provided frontline customer service support to 500+ union and non-union employees per week regarding compensation, benefits, and vacation information. Conducted research to resolve payroll issues.• Validated accuracy of reports on changes to employee compensation and benefits.