Joyce Jacob Email & Phone Number

Saint Laurent In Montreal, Quebec, Ca

Saint Laurent In Montreal, Quebec, Ca

Madrid, Es

o Participate in requirement specification meetings with clients prior to contract acceptance or approval.o Coordinating product definition activities with internal and external stakeholders.o Setting requirement priorities along with stakeholder.o Participating in requirement validation meetings.o Handling customer-facing meetings and calls.o Set up necessary configurations in the system to activate various business functionalities.o Triage, research and analyse Problem Tracking Records from key stakeholders.o Interface with customer during functional specification, testing and initial implementation phases as necessary

Singapore, Sg

o Conduct questionnaire sessions with stakeholders in order to understand the requirements from stakeholder perspective.o Discuss with stakeholders of airline (airport – commerce team, IT team) on business requirements for online check-in.o Handling customer-facing meetings and calls.o Conduct formal training workshops for customers as well as other internal stakeholders in order to explain and understand the overall functionality of developed systems.o Analysis of interfaces with respect to reservation systems and departure control system.o Develop data flow diagrams for business process.o Preparation of software requirement specifications (SRS).o Core-solutioning in booking and ticketing modules of the airline reservation system.o Develop approach documents for customers.o Analyse issues raised and prompt customer clarification delivery.

Product Management

Master Of Business Administration (M.B.A.), Systems And Operations[Certified As Equivalent To Canadian Post Graduation By Wes]

Bachelor Of Engineering - Be, Computer Engineering

C.B.S.E