Joyce Jacobs Email & Phone Number

Winston-Salem, North Carolina, United States

Develop/Train new hire on Product Setup ProcessMaintain several reports for product setupManage Seasonal Catalogs/style guidesAudit Amazon Store

Winston-Salem, North Carolina, United States

Accountable for managing seasonal catalog/style guidesCoordination of product samples Serve as a liaison for marketing, merchandising and CMG/Sales teamManage specific reports for product setup

Greensboro/Winston-Salem, North Carolina Area

Manage RFNP process and coordinate with various teams to confirm product/delivery date are acceptableAnalyze, Create and Assign color codes, style numbers and descriptions for Product Setup in SAPCreate Garment BOMsCoordinate Product Wear Test & Create Wear Test SurveyVerify accuracy of incoming Production Garments & Salesman Samples to Seasonal Style GuidesCreate Digital Library structure for all digital media assets

Greensboro/Winston-Salem, North Carolina Area

Ecommerce Marketing Manager 2011-Dec 2017• Develop and execute digital marketing strategies• Build and manage email/website campaigns• Measure, track and analyze campaign through Salesforce Marketing Cloud - · Track e-commerce key performance metrics by utilizing Google Analytics· Analyzed metrics to provide opportunities for optimization including insights to increase traffic/revenue· Coordinate Catalog Circulation for direct mail drops· Managed Affiliate… Show more Ecommerce Marketing Manager 2011-Dec 2017• Develop and execute digital marketing strategies• Build and manage email/website campaigns• Measure, track and analyze campaign through Salesforce Marketing Cloud - · Track e-commerce key performance metrics by utilizing Google Analytics· Analyzed metrics to provide opportunities for optimization including insights to increase traffic/revenue· Coordinate Catalog Circulation for direct mail drops· Managed Affiliate program· Maintain, build & manage retargeting ads through Adroll & Merkle· Manage Etsy and Ebay stores - adding/maintaining products, pricing and categories. · Assisted with managing Etsy customer orders to ensure on-time shipments Show less

Greensboro/Winston-Salem, North Carolina Area

Exclusively Weddings - eCommerce division• Added and maintained products/categories on website via content management system• Tested and provided technical support of website• Created product personalization on website• Provided Search Engine Optimization (SEO)• Trained co-workers on building and implementing product personalization· Managed product images in Adobe Scene7· Worked with merchandising team in gathering product information and scheduling product… Show more Exclusively Weddings - eCommerce division• Added and maintained products/categories on website via content management system• Tested and provided technical support of website• Created product personalization on website• Provided Search Engine Optimization (SEO)• Trained co-workers on building and implementing product personalization· Managed product images in Adobe Scene7· Worked with merchandising team in gathering product information and scheduling product deploys· Assisted in migrating website to a new platform• Steer-headed development of new content management system - provided framework for CMS• Managed/maintained 6 websites Show less

High Point, North Carolina

• Designed efficient and productive tools for front-line staff to easily increase job performance• Tested various applications, documented test results and provided resolution when needed• Analyzed, supported and provided system problem-solving solutions to front-line staff• Developed, trained and led a group of employees to support their teams by providing hands-on system training• Coordinated various projects working with all levels of employees and across multiple teams… Show more • Designed efficient and productive tools for front-line staff to easily increase job performance• Tested various applications, documented test results and provided resolution when needed• Analyzed, supported and provided system problem-solving solutions to front-line staff• Developed, trained and led a group of employees to support their teams by providing hands-on system training• Coordinated various projects working with all levels of employees and across multiple teams within the office.• Created reports for tracking and trending tool usage by both call and claim staff comparing productivity for 14 teams• Updated Web pages via Microsoft FrontPage and Dreamweaver within a 24 hour turnaround time. Show less