Joyce John Email & Phone Number

Nashville, TN, US

Nashville, Tennessee, United States

• ATI: Innovation and ArchitectureWorkstreams: E2E Looker dashboard for Claims Appeals/Denials/ Overturn/ Write-off overview dashboard, Payor Matrix, Case Management, Claims Appeals, Clinical Summary (Abstractor.
• Lead all aspects of data analysis and validation, as well as application functional and automated testing activities across multiple projects, over healthcare and financial domains supporting multiple code bases.
• Provided leadership, managing and mentoring in Quality Control and setting testing benchmarks within clinical or LOB areas.
• Assisted project team with high-level design and/or integration considerations.
• Lead, mentored and coached Consultant Test Analysts, Technical Test Analysts II Test teams.
• Extensive experience in database querying in Sequel Pro, Oracle PL/ SQL, MS SQL server, PostgreSQL, GCP cloud platform

Nashville, TN

• DPX: Digital Patient Experience:Workstreams: Portal and App Testing, Orchestration, UI and services validation, Team LeadershipProjects: PO (Patient Object), MHO (UX and Mobile), Messaging Platform, Online Patient.
• Worked on multiple applications as the Lead Technical QA.
• Providing Team Updates to Leadership on deliverables, drafting risk mitigation plans, project roadmap.
• Leads, mentors and coaches Associate Test Analysts, Technical Test Analysts I & II, Automation Teams.
• Documenting and triaging issues with Dev and BA/PA team to minimize downtime and quick turnaround time.
• Executing Local/ Unit testing, System Integration Testing, multiple browser, SSO integration and OS compatibility test

Nashville, TN

• Technical Expertise:
• Sequel Pro 1.1.2 for database testing
• JIRA, Confluence, Testpad, MS office tools for Test Documentation
• Browserstack for multiple browser, OS and device testing
• VS code, Terminal for Unit testing
• Gitlab, Postman, Mocha, Chai for Automation Testing and Black Duck Testing for open source vulnerabilities

Brentwood, TN

• Worked on multiple Scrum teams as the Lead QA (Portal and mobile platform redesign, adding journeys and engagement stream to enhance user interaction, Coaching platform redesign, migration of a major client from Ruby.
• Interacted with the offshore team to receive updates and meet Scrum deadlines.
• Conducted Defect triages and worked with the BA and Dev teams to ensure deliverable deadlines were met.
• Provided testing estimates and Involved in Design, Execution and updating of Test Cases for Functionality Testing.
• Worked with the offshore automation team to get full test coverage of the Smoke and Regression Test Suites.
• Worked with Data Services and Data migration team to perform backend-testing using SQL.

Greater Nashville Area, TN

• Technical Expertise:Database: MS SQL Server 2008/2012, Oracle, TOAD.Tracking Tools: Quality Center 10.0, ALM 12.0, Sprinter AgentDocumentation Tools: MS office tools (MS Word, MS Excel, MS PowerPoint, MS ProjectServer.
• Course Completion Certificate of SQL Server 2012 Querying (70-461) Part 1 & SQL Server 2012 Querying (70-461) Part 2 from Pluralsight
• Course Completion Certificate of Agile Development, Quality, and Testing Practice from Pluralsight

Greater Nashville Area, TN

Greater Nashville Area, TN

• TennCare InterChange (Web service testing and web application UI testing) using:
• Oracle PL/ SQL DBMS and TOAD for database testing.
• MS Office suite for documentation.
• QC/ ALM/ Sprinter Agent for generating test plan, test cases, execution of test cases and defect tracking.
• Edifecs for testing the XML output and correctness of Edifecs maps and SNIP edits.
• UltraEdit and SpecBuilder for checking the X12 input and checking for SNIP edits before processing.

Master'S Degree, Chemical Engineering

Bachelor Of Technology (B. Tech) Engineering, Biotechnology