Joyce Johnston Email & Phone Number

A highly skilled people manager with a proven record of achievement in Customer Service and inbound sales, I have worked with CPT since 2008 to present date, with a further 11 years call centre management experience. . Utilizing a modern, energetic, versatile, customer orientated style she is a highly motivated individual and an effective thinker with a structured approach to problem solving. As an experienced manager, excellent communication and presentation skills and a sound knowledge of customer experience requirements. I have been involved in many high profile customer service and inbound campaigns .

Glasgow

Customer Welcome Centre March 2008 to dec2012Customer Welcome CentreEstablished outsourced Customer Welcome Center to deliver domestic field sales validation. Commenced project with 12 fte dealing with 250 calls per week increased this sucessfully to 102 staff dealing with 2500 calls per day . Due to its success this has now become a critical part of the field sales process, as it has made the field sales channel fully compliant and significantly reduced customer complaints