Joyce Karinge, Mba Email & Phone Number

Nairobi, Kenya

•Planning project management, including setting deadlines and prioritizing tasks.•Tracking the day-to-day progress of the projects•Continuously evaluate projects to ensure they meet company standards, adhere to budgets, and meet deadlines.•Maintain a central repository of project artifacts

Nairobi Kenya

Nairobi

Presently, I engage my services as a Project Manager where I bear full charge and responsibility for the successful initiation, planning, design, execution, monitoring, controlling and resource balancing of various projects in Kenya.Key Responsibilities:• Outlining workplans, schedules and generating initial budgets as part of project scope determination.• Maintaining new scoping processes and KPIs through extensive desk research and assessing route to market for new markets. • Building trusting relationships with current and potential clients by providing excellent customer service, and following a code of ethics through compliance standards• Evaluating competitive situations and recommended appropriate tactics to improve business performance.• Advising management on new client prospects, including all products within the company portfolio.• Tracking sales performance, management, development and growth of sales teams within designated regions.

Nairobi

In this capacity, I chaired the successful initiation, planning, design, execution, monitoring, controlling and closure of TAABs, Retrofit, System Set Up, Clearing for six countries and New Development streams within the T24 program as well as benefit realization.Key Contributions:• Forged strategic partnerships with key partners and stakeholders thereby setting the stage for growth and increasing donor funding by 32%.• Ensured 89% in organizational efficiency, through aligning schedules and detailed work plan which outlined sequences the activities needed to successfully complete the project.• Provided sound leadership in the project coordination and management support for the planning, budgeting, and implementation of the projects.• Provided 100% accurate financial reports and supporting documentation for donors as outlined in funding agreements.• Managed 23% savings through instituting control measures for the use of project resources as funds, human resources, and assets in line with the provisions made available to complete the project.

Nairobi

Responsible for the development of information management standards and practices and for defining the data model, and aligning it with the enterprise architecture plan.Key Contributions:• Analyzed information management requirements across all systems, platforms and applications to guide the development of information management standards in line with the enterprise architectural plan • Aligned information management standards relating to the location, media type and security requirements to facilitate efficient and secure management of all data elements.• Definition on “As Is and To Be states of the enterprise”.• Definition of IT strategy themes and “future/desired state’.• Vendor engagement Formalization.• Group Enterprise Architecture Consultancy and ESB StabilizationMy Accomplishments.🏆 Successfully drove two projects from the planning, outlining project plans, aligning schedules, reporting progress to its actual implementation.

Nairobi, Kenya

As Help Desk Manager I oversaw the timely delivery of quality technical support service to internal clients.Key Contributions:• Expanded my expert knowledge of T24 operations and interfacing systems.• Provided full technical support to global users of the core banking system, and offering expert solutions on system operations.• Proactively identified risk in the T24 operations.• Monitored system performance, system exceptions, commission leakages, downtimes, and drafted accurate reporting to senior management.• Increased customer satisfaction by 25% through ensuring the timely response of customer queries and complaints.• Ensured branch reports were available as well as transactional deal slips.• Analyzed credit lines, limits and problematic loan contracts, and building of cases on exceptional matters then escalating them to the Temenos team for addressing.

Nairobi

As T24 Analyst, I gathered business and workflow requirements from businesses with high levels of quality and customer satisfaction.Key Contributions:• Highlighted development needs and communicated findings to the project manager, through the Test Problem Reports• Tracked development needs with the consultants and development team, as per the user requirements definition.• Authorized testing of patches and fixes before promotion to live environment.• Proactively interpreted operational risks arising from dealing in international trade instruments in the context of a risky global trade environment and mitigate fraud.• Refinement of processes to reflect changing customer needs.• Conducted user acceptance testing as well as training on the same.• Migration of data from the legacy system to T-24 for KCB Sudan, Uganda, and Tanzania.

Doctor Of Philosophy - Phd, Project Management

Master Of Business Administration (M.B.A.), Project Management

Bachelor Of Education - Bed, Mathematics | Business, Second Class Honors - Upper Division