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Joyce Kimani is listed as customer service Representative, Social Media Marketing and Advertising specialist, Administrative Assistant at Wayce Trendings, based in Nairobi, Nairobi County, Kenya. AeroLeads shows a matched LinkedIn profile for Joyce Kimani.
Joyce Kimani previously worked as Self Employed at Wayce Trendings and Customer Service Representative at Whiterose Drycleaners Limited. Joyce Kimani holds Diploma, Secretarial -Customer Service And Front Office Management, Credit from Nairobi Institute Of Business Studies.
I am a dynamic professional with a strong background in customer service, demonstrating exceptional skills in problem-solving, communication, and customer satisfaction. Proven ability to address client needs effectively and enhance the overall customer experience. Currently expanding my expertise by learning social media management to complement my service skills with digital marketing strategies. Committed to leveraging my experience and new knowledge to drive engagement and build meaningful online connectionsI have over 5 years work experience in customer service and office administration. During this tenure, I have gained experience and expertise in handling different types of clients as well as managing office duties.
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Kenya
Wayce Trendings is an online market that deals with different items like fashioned underwears (for both male and female), kitchenwares and more, in different platforms like facebook and instagram.
Kenya
Customer Interaction and SupportDuty: Greet customers, address their inquiries, and provide information about services and pricing.Success: Developed a customer FAQ guide that reduced repetitive inquiries and increased first-call resolution rates by 20%Problem ResolutionDuty: Address and resolve customer complaints or issues related to service quality or.
Kenya
As a Front Office Receptionist at a Breacabs Limited company, I played a pivotal role in ensuring smooth daily operations and delivering exceptional customer service. some of the key responsibilities included:Greeting and welcoming the walk-in clientsReceiving calls and Responding to online MessagesSupervising the daily Fueling of the company.
I have earned a diploma in Customer Service and Front Office Management, which provided me with a solid foundation in delivering.
I recently completed a comprehensive course in Social Media Management and Advertising, where I gained in-depth knowledge of creating.
Activities and Societies: Social/Community WorkI graduated From Front Office and Customer Service course at the Nairobi Institute of.
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Joyce Kimani works for Wayce Trendings.
Joyce Kimani is listed as customer service Representative, Social Media Marketing and Advertising specialist, Administrative Assistant at Wayce Trendings.
Joyce Kimani is based in Nairobi, Nairobi County, Kenya while working with Wayce Trendings.
Joyce Kimani has worked for Wayce Trendings, Whiterose Drycleaners Limited, and Breacabs Limited.
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Joyce Kimani holds Diploma, Secretarial -Customer Service And Front Office Management, Credit from Nairobi Institute Of Business Studies.
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