Responsible for the branding and promotional events for two fantasy sports games.Organize and plan marketing events, both online and on-ground.Build and maintain relationships with business partners, coordinating partnership events and press conference arrangements.Oversee digital advertising performance and adjust strategies as needed.Develop and implement SOPs for the customer support team.

- As the marketing leader for Atamin and Fenlo (American Home Décor Brands) , I successfully launched multiple marketing campaigns and oversaw their execution. - In close collaboration with our talented UI designer, I have played a key role in revamping our store website, ensuring a fresh and modern look. - Take charge of website maintenance, including SEO optimization, engaging blog content creation, listings, and backlink building. Ensure flawless store layout setup and efficient app installation. - Oversee all social media accounts, creating compelling content and schedule posts. Collaborate with key opinion leaders for collaborations, ensuring top-notch content for publication. Achieved a remarkable 103% increase in followers in just 3 months. - I handle the creation and management of all our Google Ads campaigns, ensuring effective targeting and maximizing our reach. This also includes uploading product feeds to the Merchant Center.

- Helping the E-commerce Operation Coordinator control Amazon Product listing. - Conducting keyword research for all products, comparing them with competitors' listings, and continuously improving our own content. - Taking charge of assigned products' PPC campaigns and successfully increasing product revenue on Amazon while keeping low TACOS. - Managing website sales and responsible for Google Ads.

- Support Google customers for online marketing and campaigns on Google Ads. - Communicates to customers via phone, email for any issues related to their interaction with Google Ads platforms. - Manage the relationship between Google and its customers resulting in increased business by providing consultative advice sales solutions. - Represented part of Google Ads support team.

Responsibilities include making major corporate decisions,managing the overall operations and resources of a company.

-Develop strong commercial relationships with clients.-Achieving and exceeding sales targets every month.-Provide exceptional customer service and fashion advice.-Maintain high standard of virtual merchandising on the sales floor.

-Runs daily operations including taking orders, serving drinks -General socializing with customers to ensure they are satisfied with food and service.

-Maintain valuable relationship with customers and build up the connection to each of them in the community by arrange monthly centre event.-Consistently remain the high retention rate in our community by providing good customer experience. -Take initiative to resolved arising issues and addressing customers’ queries.

Retail supervisor at Star pisces Hong Kong.-Directly responsible for managing the daily taskings and productivity of 22 employees.-Maintained regular inventory with an emphasis on eliminating inventory variance.-Recorded and tracked daily reports, analyzed revenue charts and reported the results to management.-Coached new hires, performed weekly on-the-job coaching session for existing staff.-Oversaw customers concerns and complaints, resolving the issues to satisfy customer needs.-Proposed new promotional ideas to achieve fiscal goals. -Intermediary communication bridge between staff members and next level management.

To assist customers finding and purchasing the required merchandise. Provide customers the latest fashion trade and suggest a stylish look. Encourage customers while deliver a personalize service and engaging them with the company.

I've work here during 2014 July to November. And come back again on March 2016 till now.Provide customized drinks and ensure the quality of customer service.

JOB DUTY : Waterfall Café( Semi fine dining, Mediterranean restaurant)Waitress/ Host / Barista / Food-runner /. Waitress - I created an environment to provide good customer service and make sure all of our guests feel satisfied and would likely be return customers.Hostess - I am the first impression to customers of the restaurant; I had to be in constant communication with the wait staff, the kitchen, and the management to ensure a positive customer experience.Barista - I had to handle the bar and make sure drinks were served properly.Food-runner - I ran the food service for the entire restaurant and made sure all of the plates were sent correctly to the guests.

Maintain daily operations to keep the store operating smoothly. Includes keeping a clean, safe environment, ringing customer purchases using electronic cash registers, and giving correct change.

I provided authentic Chinese-style service, welcomed and led guests to tables and managed private booths. I placed orders, ensured food was properly prepared and served to the correct tables.