Joyce Lu Email & Phone Number

Oakland, Ca, Us

Product Owner of Pricing and Commissions within the Sales function• Accountability for the implementation of a set of sales initiatives within Project Vista supporting the launch of our new ERP and boundary applications.• Coordinate SME support and input• Document current and future state process• Define and create sprint deliverables and document user stories• Translate business process into technical design

Dublin 2, Ie

- Utilities Industry Client- Supported the project teams of PowerPlan and Maximo Upgrades- Assisted in testing of PowerPlan and Maximo Upgrades- Performed debugging of any testing or job running issues the client faces

Worldwide, Oo

- Digital Controllership; Analytics & Technology focused- Project Management- Product Management- Industries: Utilities, Life Science and Healthcare, Consumer, & Financial Services- Financial risk transformation and restructuring as well as reporting, mainly with balance sheet clean up, SAP, and HFM data- Assisted in 8 Request for Proposal (RFP)- Led design workshops with client and Deloitte team to understand current state and gather future requirements for SAP and Oracle implementation projects- Led in the effort of capturing the business processes working directly with clients for SAP and Oracle- Served as the Business / Accounting Process lead for the Oracle Projects/PPM team and reported directly to the controllers- Involved in LSHC community internal initiatives as well as served as the owner of the communication workstream- Served as the Scrum Master on the Oracle Cloud Implementation - Led a 10+ size workstream team on business logics and decision making for design as well as being the POC for clients- Participated in multiple ITCs as well as perform reconciliations for financial transactions. Led the Project Onsite validation team managing analysts and consultants- Assisted in designing an UI on financial reporting - Bridged the functional and technical knowledge on implementations of SAP S/4 HANA and Oracle Cloud- Wrote test scripts and approved test cases for SAP S/4 HANA implementation projects- Supported client on developing future state policies and procedures as well as SOPS- Assisted financial services client on day-to-day audits and documenting controls and governance processes- Supported and led firm initiative efforts such as mentorship, recruitment, and DEI efforts- Trained in Alteryx and Tableau courses- Certified Deloitte facilitator- Certified in Business Chemistry

Worldwide, Oo

Atlanta, Ga, Us

▪ Utilities Industry Clients ▪ Work on various upgrade, lease, SAP On-Premise and Cloud, and start-up projects▪ Design, build, integrate, test, deploy, and support PowerPlan software▪ Specialized in connecting/establishing connection using integration hubs between Client software, PowerPlan software, as well as SAP▪ Client facing as well as Technical SupportPowerPlan provides our clients the ability to optimize decisions that their ERPs and EAMs do not provide. PowerPlan built the first software platform that complements these other solutions. PowerPlan integrates key financial and operational data with compliance information to empower our clients to make credible decisions that optimize corporate performance. As a Technical Analyst, I design, build, integrate, test, deploy, and support PowerPlan software.

- Serve as the face of the hotel in assisting customers and ensuring their stays are great- In charge of the monetary transactions

Atlanta, Ga, Us

1st Rotation (Spring 2016)• Provided process mapping and data analysis for continuous improvement for the Customer Invoice Services team within CBS.• Understand the complex operations behind delivering the product to customers and invoices and collections between bottler and distributor.• Established a baseline for future growth by capturing key subject matter expertise.2nd Rotation (Summer 2016)• Provided process mapping, data analysis, and documentations for continuous improvement for multiple teams (SWIPE, Finance, EDI, CIS, CPA, and CPACT) within CBS• Understand the finance operations process month-end and year-end• Learn the different project management methodologies (Six Sigma and AGILE Scrum)• Established a baseline for future growth by capturing key subject matter expertise.3rd Rotation (Summer 2017)• Intermediate knowledge on Alteryx and Excel VBA Macros• Worked in a team environment to inspire operational excellence​• Provided process mapping, data analysis, and documentations • Supported transformative projects• Aggregated survey results

Athens, Georgia, Us

▪ Answer emails and organizing applications for the graduate school.▪ Administrative Assistant work.

Redwood City, California, Us

- Act as an ambassador for Course Hero on the UGA campus.- Recruit students and have them upload academic materials on the site.

Athens, Ga, Us

- Tutor UGA athletes on various subjects.- Courses: Macroeconomics, Microeconomics, Principles of Management, and Legal and Regulatory Environment of Business.

- Prepare all materials for the Children Ministry throughout the retreat.- Lead all activities for the Children Ministry.