- Own commercial relationship with customers- Orchestrate Presales and other OpenText teams to meet customer needs- Promote security operations, data security solutions to enhance cyber resilience and reduce threat exposure for organizations- Take the lead as the primary point of contact, emphasizing effective selling and collaboration with both new and existing customers.- Possess a creative, consulting-oriented mindset and identify potential and growth opportunities.- Collaborate with partners to sell into their existing customer base

Since April 2020, I moved from a Sales Advisor position to Sales Performance Lead where I am in charge of the progression and consistency of the performance of a 30 people team. In addition, I ensure the technological watch of each person and the respect of the implemented quality standards. Tasks - -Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly- Identify performance related issues, develop an action plan for improvement, implement corrective action, - Ensure service delivered to our customers meets contractual Key Performance-Communicate expectations to employees and provide timely updates- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities- Stay current on internal work processes, policies and procedures. Attend required manager development trainingKPI: - Customer Satisfaction - Collection (daily / weekly / monthly) and Performance reporting to the client, - Processing customer data - Establishment of corrective action plans - Solid and consistent result in line with customer expectations during FY20 / FY21Conversion rate: - Performance management of a team managers in the sale of CRM / ERP solutions - Sales results achieved consecutively and even exceeded several times during FY20 and FY21 Direct Sales - Daily reporting on the direct sales - Direct and indirect sale of CRM / ERP and Cloud Solutions type solutionsVelocity - Time management of the transmission of customer files to specialistsQuality - Quality management and compliance with pre-established standards while respecting sales processes Coaching - Daily coaching of sales agents and evaluation of their performances - Creation of new learning content, exercises / scenarios related to the sales process, incentives

étudiant en troisième année.

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