Joyce Murray Email & Phone Number

Responsible for the successful delivery of information technology support and services in assigned market. Oversee day-to-day technology operations including staff management, project work and asset management / budgeting. Experience includes partnering with clients and other groups of different levels and personalities. Projects include:*Leader of IT Quality Assurance team responsible for monthly reviews of key audit tasks. (IT Asset Disposal, PC Boot Times, McAfee Encryption.*Designated resource for collection of electronic data for legal. Utilize tools such as DTSearch, FTK, or 3rd party apps for reconnaissance work. *Previous work in banking and accounting makes me an excellent resource for overcoming challenging support issues, audit preparation or providing insight into risk management.

Palatine, Il

Taking my hobby to the next level while learning and meeting new people.

Liaison with external service provider of IT support and services. Responsible for IT services in assigned offices. Escalation point for service delivery and quality issues. Developed process documentation to improve upon overall service.(June, 2003 - December, 2004) Initially hired as Local Technology Coordinator, rapidly promoted to Office Technology Manager. Responsible for 2nd level IT support operations in assigned office.

Responsible for implementing software within automotive industry specifically Customer Relationship Management system. Projects are highly detailed, complex and vary among clients. In addition coordinated implementation of Project Management system, PlanView, within department and developed custom reports using Crystal Reports.

Served as a key member of the Test Lab team. Creating and executing test plans to assure developed products / services are tested for compatibility on specified operating systems and platforms. Other responsibilities include providing technical expertise on multiple complex projects.

Project manager for new and existing system upgrades. Develop system requirements and rate importance. Research and compile potential systems, verify compatibility and select top candidates. Present results to management for final selection. Coordinate system installation, training, data conversion, etc. Review contract(s) and generate all required internal documents. Manage all tasks & deadlines, follow-up as needed.Software Administrator - (September, 1997 – March, 1998)Ensure compliance with licensing requirements on all packaged software. Responsible for ordering, receiving and tracking all software purchases. Maintain and organize a secure location for software storage. Develop and maintain a centralized software inventory database to track all purchases, disk location, license #’s, acquisition date, etc. Develop policies and procedures for software administration encompassing ordering, evaluating and tracking. Provide monthly report of software management activities. Prepare, track and maintain budget for new purchases & upgrades including annual maintenance. Help Desk Analyst - (September, 1996 – September, 1997)Served as tier 1 support analyst.Assistant Accountant - (January, 1994 – September, 1996)Accounts Receivable responsibilities including lock box reconciliation.

Master Of Science (Msc), Computer And Information Systems Security/Information Assurance

Our dependence on computer networks is growing—and so is our vulnerability to cyber attacks. This program trains students to help secure.

Bs, Management Information Systems