Joyce Mwaba 🇿🇲 Email & Phone Number

Lusaka, Lusaka Province, Zambia

CUSTOMER ASSISTANCE- I assist customers with product inquiries, providing detailed information on computer hardware (laptops, desktops, components), software, and related accessories.SALES SUPPORT- I guide customers in selecting the appropriate products based on their needs, upselling and cross-selling when possible. Inform customers about promotions and special offers.TECHNICAL KNOWLEDGE-maintaining comprehensive knowledge of computers, peripherals, and software to explain product features, compatibility, and specifications.TRANSACTION PROCESSING- I operate cash registers and point-of-sale (POS) systems, handling cash, card payments, and electronic transactions accurately.STOCK MANAGEMENT- I assist with the receipt of new stock, organize shelves, and ensure products are correctly labeled and displayed. Report stock shortages or discrepancies to the manager.CUSTOMER FEEDBACK- I handle customer complaints, returns, and exchanges professionally, and escalating unresolved issues to management.INVENTORY MANAGEMENT- I help in tracking inventory, conducting stock counts, and managing product returns or replacements.

Zambia

Zambia

CUSTOMER SERVICE- I was responsible for greeting and assisting the customers in the store, responding to inquiries about StarTimes products, services, and promotions.SALES- I promoted and sold StarTimes products, including digital TV subscriptions, decoders, and accessories, by explaining features and benefits to customers.PRODUCT KNOWLEDGE- I maintained an in-depth understanding of all StarTimes products and services to provide accurate information and recommendations to customers.TECHNICAL SUPPORT-I was responsible for troubleshooting and resolving basic technical issues with decoders or TV signals, providing first-level technical assistance to customers.PAYMENT PROCESSING- I was responsible for handling cash and electronic transactions for sales, subscriptions, and renewals, ensuring accuracy in payment collection and reporting.INVENTORY MANAGEMENT- I assisted in tracking and managing stock levels of products, ensuring the store is well-stocked with necessary items.ACCOUNT UPDATES- I helped customers update their StarTimes accounts, including subscription renewals, upgrades, and customer data updates.ISSUE RESOLUTION- I addressed customer complaints and escalate unresolved issues to the relevant departments for further support when necessary.AFTER SALES SUPPORT- I provided after-sales service by assisting with product installations, renewals, and troubleshooting as needed.PROMOTION- I was responsible for informing customers about ongoing promotions, discounts, and special offers, to encourage participation.STORE APPEARANCE- I ensured the store was clean, organized, and visually appealing to customers.

Zambia

CUSTOMER SUPPORT-i was responsible for customer inquiries, complaints and requests regarding top star products and services.PROBLEM SOLVING - I was response for identifying and troubleshooting issues related to network connectivity, billing, technical challenges, and escalating to higher-level support when necessary.SERVICE REQUESTS - I was responsible for Process service requests such as signal reset commands.PRODUCT KNOWLEDGE - I maintained in-depth knowledge of all top star services, plans, and promotions to offer accurate advice to customers.FOLLOW-UP- I ensure that unresolved issues were followed up and resolved as quickly as possible to guarantee customer satisfaction.QUALITY ASSURANCE - I adhere to quality standards and follow contact center scripts and guidelines to ensure consistent service delivery.DATA ENTRY - I was required to accurately record customer interactions and outcomes in the company’s CRM (Customer Relationship Management) system.COMPLIANCE - I ensured all interactions complied with company policies, procedures, and regulatory requirements.

Zambia

CUSTOMER SUPPORT-i was responsible for customer inquiries, complaints and requests regarding mtn products and services.PROBLEM SOLVING - I was response for identifying and troubleshooting issues related to network connectivity, billing, technical challenges, and escalating to higher-level support when necessary.SERVICE REQUESTS - I was responsible for Process service requests such as trigger messages for mobile money pin resets.PRODUCT KNOWLEDGE - I maintained in-depth knowledge of all MTN services, plans, and promotions to offer accurate advice to customers.FOLLOW-UP- I ensure that unresolved issues were followed up and resolved as quickly as possible to guarantee customer satisfaction.QUALITY ASSURANCE - I adhere to quality standards and follow contact center scripts and guidelines to ensure consistent service delivery.DATA ENTRY - I was required to accurately record customer interactions and outcomes in the company’s CRM (Customer Relationship Management) system.COMPLIANCE - I ensured all interactions complied with company policies, procedures, and regulatory requirements.