Joyce Mwikali Email & Phone Number

Nairobi County, Kenya

Tala Kangundo Road

Building relationships with new clients and maintaining/naturing business relationships with existing clientsLink the institutions to the directors.Oversight on academic and other school programs.Marketing management and project management.Budgeting and budgetary control.Offering financial oversight and advicePayroll, compensation and benefits management.Culture and talent management.Procurement and supply chain management.Assets and inventory… Show more Building relationships with new clients and maintaining/naturing business relationships with existing clientsLink the institutions to the directors.Oversight on academic and other school programs.Marketing management and project management.Budgeting and budgetary control.Offering financial oversight and advicePayroll, compensation and benefits management.Culture and talent management.Procurement and supply chain management.Assets and inventory management.Security management.Strategic leadership.Perform other duties as may be assigned by the directors from time to time. Show less

Nairobi Westlands Reliable Towers

Call and negotiate with arrears and write-off account customers to maximize debt recovery and profitability.Use effective communication and negotiation to ensure successful commitments to pay (Promises To Pay) PTPs.Follow-up daily on progress of the PTPs and the respective statuses to optimize collections.Renegotiate payment schedules or obtain funds from relatives via responsible relative or other means.Update all customer feedback on the database as per guidelines.Handle… Show more Call and negotiate with arrears and write-off account customers to maximize debt recovery and profitability.Use effective communication and negotiation to ensure successful commitments to pay (Promises To Pay) PTPs.Follow-up daily on progress of the PTPs and the respective statuses to optimize collections.Renegotiate payment schedules or obtain funds from relatives via responsible relative or other means.Update all customer feedback on the database as per guidelines.Handle 100+ inbound calls,customer queries and grievancesAdvice customers on how to clear their names from CRBEnsure that allocated collection targets and Key Performance Indicators are achieved. Show less

Nairobi

collection

-Contact debtors to receive payment.-Follow up on defaulters to recover payments.-Carry out customer education and maintain relationships.-Maintain exhaustive and accurate Debt Management Forms.-Delivery of first class customer service.-Renegotiate payment schedules or obtain funds from relatives via responsible relative or other means.-Attend to customer complaints and review them for appropriateness and credibility.-Update all customer feedback on the database as… Show more -Contact debtors to receive payment.-Follow up on defaulters to recover payments.-Carry out customer education and maintain relationships.-Maintain exhaustive and accurate Debt Management Forms.-Delivery of first class customer service.-Renegotiate payment schedules or obtain funds from relatives via responsible relative or other means.-Attend to customer complaints and review them for appropriateness and credibility.-Update all customer feedback on the database as per guidelines.Spoof calling.-Forward defaulter files to HQ collectors on appropriate date.-Issue demand letters to defaulting customers.-Fulfil set collection targets as defined by HQ and Branch Managers.-Assist in accurate and timely reports to management on branch operations and competitor intelligence. Show less