My main duty is to explore and identify potential clients that will help the company expand its reach to China. This is through developing strategies related to clients retention.

➢ Receive and process customer orders, ensuring accuracy and timeliness using CRM system. This is through the generation of sales order, packing slips, and shipping labels as needed.➢ Collaborate with cross-functional teams to improve customer service processes through streamlining orders processing for customers satisfaction. ➢ Handling of customer returns and exchanges in accordance with the company policies ➢ Maintain critical vendor/purchasing master data in SAP➢ Oversee SAP software to manage and maintain inventory records, inbound and outbound of materials, ensuring accuracy and completeness.➢ Generate reports and analyze data to identify areas for process improvement reducing lead times and also manage customer’s feedback and issues.➢ Maintain accurate inventory records and monitor stock levels to meet customer demands using SAP stock management system.

➢ Reconciled vendor invoices and accounts and keeping proper documentations for future use.➢ Update daily stock report and assist in monthly audits➢ played a key role in picking and packing orders for timely shipment to customers, ensuring on-time deliveries.➢ Facilitated meetings, ensuring necessary amenities and resources were prepared in advance➢ conducted a market survey and maintained a cost database of commonly used items