Joyce O. Email & Phone Number

Washington, Dc, Us

Increased customer satisfaction scores by 15% through enhanced service quality and effective problem resolution● Surpassed monthly sales targets by 20% through effective promotion of additional services and products, contributing to my branch achieving top sales rankings within my first few weeks to present● Reduced vehicle turnaround time by 10% by implementing more efficient check-in/check-out procedures.● Recognized as a top 10 Customer Service and Sales Representative across the DC, Maryland, and Virginiaarea for consistently delivering exceptional service and driving customer satisfaction.

Full desk agency recruiter, Achieved daily targets of 40-50 calls, Weekly targets of 25 phone screens, and 10 internal interviews.● Consistently met a goal of 3 hires per week.● Diversified source of hires with 40% from employee referrals, 30% from job boards, and 30% from directsourcing.

Miami, Florida, United States

Managed a portfolio of 50+ client accounts, achieving a 95% customer retention rate through proactive engagement and solution-oriented support.Increased monthly recurring revenue (MRR) by 15% within the first quarter by upselling additional IT management tools and services.Successfully negotiated and closed upselling opportunities, adding $220,000 in annual revenue.Exceeded sales targets by 120% by consistently identifying and addressing client pain points with tailored Kaseya solutions.Collaborated with cross-functional teams to improve response times, leading to a 20% increase in client satisfaction scores.