Provides contact support services and other customer relations services primarily through online chatting or non voice channels.

- Take inbound calls from customers enquiring about their packages- Data entry- Close attention to detail around customer information- Dealing with external parties (couriers etc.)

- Handles and resolves escalations from different organizations- Create weekly report and sends it to the Command Center- Ensures to meet teams production in time- Provide the team for any updates with the process

 Receive customer order requests from applicable Sales organization via various media Perform verification/validation checks to ensure that required (accurate and complete) data is included on the order request submitter. Monitor order clarification requests. Respond to order status inquiries (liaison with Sales and IM community) and participate in project-specific support initiatives Manage VzB, customer, and Sales/Implementation management escalations, as appropriate Initiate trouble tickets for system-related issues preventing order processing (IT system data fixes and automation failures)

 Follows the integrated departmental system flowchart that will define the key roles of Central Monitoring and the coordinating roles of all other groups. Undergo a comprehensive training program for subordinates covering areas on alarm signals alarm codes and procedure, customer servicing, and basic system troubleshooting. Coordinate with the Technical Services & Monitoring regarding hardware and software maintenance and enhancements of the Central Monitoring Systems, back-ups of files and records and reports generation. Coordinate with the Administration Department regarding all customer complaints and feedback monitoring requirements. Performs whatever other functions the Management will assign during employment with the company