Joyce Ong Email and Phone Number
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Chief of Staff/Business Manager with over 10 years’ experience in Capital Markets Technology and Infrastructure within multiple regions of a global organization. Core expertise include corporate communications, organizational modeling, staff training & development, people strategy initiatives, operational efficiency, financial budgets, resource strategy, vendor management and administration. Active in diversity groups both from grassroots level and senior management levels. Have extensive experience in event planning from internal events such as town halls, staff appreciation events and training classes to external vendor events such as charity golf tournaments and strategic vendor planning sessions. HIGHLIGHTS• A proven track record of executing on the long-term vision set forth by business management• Strong organizational skills with ability to successfully balance strategic vision versus day-to-day operational priorities• Recognized as a collaborative, enthusiastic problem solver with strong communication and influence capabilities• Bi-lingual (English and Mandarin)
Citi
View- Website:
- citigroup.com
- Employees:
- 201877
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Chief Of Staff - Rates Technology - SvpCiti Sep 2020 - PresentNew York, New York, United States
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Business Manager - Equities & Securities Services Tech - VpCiti Feb 2018 - Sep 2020New York, United States• Lead resource and location planning, human capital and vendor management across a 2,500 person organization • Establish horizontal processes across business management team to standardize and centralize key operational processes• Manage end-to-end vendor management, execution and logistics to ensure proper oversight and onboarding• Oversight of third party risk management requirements and drive needed awareness with Business Activity Owners (BAO) • Manage R&LS reporting to ensure proactive oversight of site capacities globally • Deliver executive business reports for client meetings, and internal MIS reports to ensure compliance with KPI and scorecards • Partner with HR for HR processes and functions, such as annual promotion exercises and HR Workday platform adoption • Drive internal communications platform and employee engagement program
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Business Manager/Chief Of Staff - Equities Tech - VpCiti Nov 2014 - Feb 2018New York• Managed $70 million of the Citi Equities Technology operating annual budget • Supported Global Equities Tech heads, with responsibilities including: • Liaise across different support functions globally to ensure that budgets are well managed and on target through the year • Manage strategic global headcount forecasting, resource planning and hiring logistics• Manage all financial expenses, such as fixed price contracts, software purchases, and travel budgets• Increase overall employee engagement via strategic development programs and rewards & recognition initiatives • Ran ad-hoc & seasonal HR processes such as hiring, compensation, promotion, appraisals, and resourcing
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Asia Chief Of Staff, Asia - Equities Tech - VpCiti Aug 2012 - Oct 2014Hong Kong• Supported Asia Head of Equities - ensure all BAU business operational needs and issues are completed with efficiency• Managed all regional COO matters regarding financials/business office, compliance, administration, and resourcing strategy• Ran ad-hoc & seasonal HR processes such as hiring, compensation, promotion, appraisals, and resourcing
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Business Office Analyst, Institutional Clients Group Tech - AvpCiti Jan 2011 - Jul 2012Singapore• Managed regional communications, including town halls across multiple locations in Asia Pacific• Ran MIS reporting requirements for various senior management reviews and regulatory reporting requirements• Drove premises planning in Singapore across ICG Tech for approximately 1,000 staff • Led People Engagement Strategy (VoE) with the aim of fostering cohesive people culture and talent retention
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Contracting & Outsourcing ManagerCiti Sep 2007 - Dec 2010Singapore• APAC Regional Lead for the Global Vendor Management Team, maintaining strategic oversight in region • Provided direction and guidance to both Citi and external suppliers on vendor management programs and escalations • Single point of contact for audits – Successfully led VM audits for OCC in Oct 08 and ARR General Controls Audit in Jul 09• Established formal in-Country forum to ensure proper communication of global and regional initiatives and requirements • Launched formal single day strategic account planning sessions for vendors and Citi to achieve closer strategic alignment
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Regional Investment And Treasury Operations AnalystCiti Jan 2007 - Sep 2007Singapore• Responsible for ensuring accuracy for dividend and fund holdings for Asia investment houses • Management of all revenues to and from Fund Houses on holdings maintained • Ran process enhancement initiatives to streamline existing processes to increase efficiency and minimize human error
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Asia Pacific Command Centre Customer Service OfficerCiti Jun 2005 - Jan 2007Singapore• Immediate problem management facilitation for all touch-point and customer impact problems, from onset to resolution
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Inspector, Team Leader (Changi)Singapore Police Force May 2004 - Jun 2005Singapore• Leadership posting: translated organizational strategies into specific directions to ground officers under charge• Led a team of thirty officers, performing supervisory checks and providing on-site support for crime scene management -
Inspector, Senior Investigation Officer (Tanglin Division)Singapore Police Force Nov 2001 - Jun 2004Singapore• Investigation posting: Led roistered teams on 24-hr shifts: owned all criminal offences and all urgent follow up actions• Owned criminal case investigation from initial scene assessment and interviews to final prosecution/verdict in court
Joyce Ong Skills
Joyce Ong Education Details
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Business Studies
Frequently Asked Questions about Joyce Ong
What company does Joyce Ong work for?
Joyce Ong works for Citi
What is Joyce Ong's role at the current company?
Joyce Ong's current role is Chief of Staff - Rates Technology - SVP at Citi.
What is Joyce Ong's email address?
Joyce Ong's email address is jo****@****iti.com
What is Joyce Ong's direct phone number?
Joyce Ong's direct phone number is +178157*****
What schools did Joyce Ong attend?
Joyce Ong attended Nanyang Technological University.
What skills is Joyce Ong known for?
Joyce Ong has skills like Management, Business Analysis, Project Management, Risk Management, Outsourcing, Banking, Investment Banking, Strategy, Derivatives, Change Management, Product Management, Business Strategy.
Who are Joyce Ong's colleagues?
Joyce Ong's colleagues are David Lievano, Daniel Gerber, Mags Bryan Diola, Linh Mathis, Pilar Davila, Stefanie Williams, Rajkumar Govindarajan.
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