Joyce Patterson Email & Phone Number

Kuwait

Afghanistan

 Oversees subordinates for biometrics collection of fingerprints, iris scans, digital facial recognition images, and personal data entry functions into BATS. Conducts screening on all local nationals and third country nationals, for watch list verification for access into military installations Conducts screening on all local nationals and third country nationals, for watch list verification for access into military installations Collaborates with military and civilian contractors counter intelligence support team (CST) personnel to ensure proper compliance during interview and screening process. Performs screening in support of Local Level Force Protection operations by conducting Security screenings to clear both Host Country Nationals and Third Country Nationals. Ensures all newly assigned biometrics security personnel on trained on current standard operating procedures, operational policies and security procedures as mandated by the Statement of Work and U. S. Army Installation Management Command (IMCOM). Performs reception and other administrative duties required to complete the mission. Manage the compilation of data and its input as a result of all screenings as required into a classified database. Alerts military authority to Watch List notifications and provides immediate on-scene control during alerts

Iraq

 Utilized Biometric Automated Toolset equipment at Force Protection Screening Cell collecting electronic fingerprints, palm prints, iris scans, and digital photographs of foreign and local nationals to identify individuals for intelligence value. Served as Access Control Assistant with responsibility for performing administrative and clerical work involved in processing and issuing installation identification cards/passes to personnel working or requiring access to U.S. military installation Briefed military personnel on biometrics operations and force protection screening cell procedures. Maintained daily accountability of all biometrics equipment in assess f $ 40,000 and compiled daily statistics for required security reports. Verified the accuracy and authenticity of official government documents, international passports and personal identification for access to military installations or as required for employment.  Processed and issued Multi-National Force-I (MNF-I) biometrics access control badges and updated local secure database for accountability and badge reconciliation procedures. Conducted site assistance visits to area of operations Forward Operating Bases (FOBs) for mission support and training of newly employed personnel. Provided input concerning improvements to the work site to ensure physical security measures were met in a secure work environment.

South Carolina

 Resolved disputes, errors and penalties at points of entry valued at approximately $50,000 New hire mentor responsible for clearing shipments per US Customs Regulations Reviewed commercial invoices and initiated assignments in accordance with the U.S. Harmonized Tariff Schedule Liaised with importers and exporters to obtain customs border patrol clearance Reduced number of clearance rejections through efficiently troubleshooting errors Maintained inventories and performed re-order of office consumables valued over $26,000

South Carolina

 Managed $175,000 Asia shipments and Ontario port of entry accounts  Ensured shipments of live goods, correctly identified and processed for transport Prepared customs forms with proper input from importer and U.S. Customs Border Patrol Provided interface with importers, ensured knowledge of duties, customs and UPS charges to expedite clearing of goods

Georgia

 Provided technical support to America Online members using Windows-based platforms Conducted first level troubleshooting to resolve problems with user accounts, emails, internet connectivity, and web browsing Escalated issues that could not be resolved at the tier 1 level Mentored new hires in the areas of customer service and training Maintained inventories and performed re-order of office consumables valued over $25,000