Joyce Peyton Email & Phone Number

Dallas, TX, US

Mesquite, Texas, United States

• Resolved logistics complaints through a defined process and Root Cause Analysis (RCA) methodology, achieving an 80% improvement rate in satisfactory outcomes.
• Led a team in developing a demand plan that optimized resource allocation, yielding a 20% efficiency enhancement and surpassing internal and external customer expectations.
• Generated monthly and weekly reports incorporating relevant metrics and KPIs, contributing to data-driven decision-making and achieving a 25% improvement in reporting accuracy.
• Established alternative supply resources when existing vendors were found inadequate, leading to a 10% reduction in supply chain disruptions.
• Orchestrated production planning to meet customer delivery requirements and optimally utilize the company's productive capacity, resulting in a 25% improvement in capacity utilization.

Addison, TX

• Managed operations for an annual budget exceeding $40M in global transportation, achieving cost savings of $300K to $1.3M per year through innovative solutions.
• Researched logistical strategies for future international markets, evaluating products for duty relief eligibility.
• Identified and implemented duty relief strategies, leading to a 15% reduction in import costs.
• Prepared domestic and international transportation bids, analyzing bidder replies. Successfully negotiated carrier contracts and managed progress/performance, resulting in a 10% reduction in transportation costs.
• Managed and built new relationships with Contract Manufacturers and internal stakeholders.
• Implemented a Transportation Management System – played a significant role in designing the system, created test scripts, conducted all testing with internal and external customers, and managed progress in system.

• Scrutinized and assessed reports for accuracy in two districts within the Commercial South Division, achieving a reconciliation rate of 100% and promptly rectifying any discrepancies found.
• Verified forecast, booking, and billing data for Sales Managers and Sales Reps, achieving a validation success rate of 95%, and delivered clear and concise reports to the Sales organization on a weekly basis.
• Identified and documented all disparities in sales figures for each District's accounts, investigating and reporting each instance within 48 hours of discovery, maintaining a resolution rate of 90%.
• Processed and tracked all sales orders for the Sales Organization, ensuring a turnaround time of 24 hours from order receipt to confirmation.
• Served as a liaison between sales, allocations, finance, and shipping departments to guarantee accurate and timely order processing, resulting in a 98% customer satisfaction rate.

Irving, TX

• Prepared invoice requests meticulously, achieving 100% accuracy in validation against the TOMS system. Collaborated closely with Accounts Payable, maintaining a 99% accurate coding rate.
• Recorded expenses with a 98% alignment to the budget. Partnered effectively with Charlotte Finance, ensuring 97% expense coverage. Accurately provided monthly accruals for the Maersk Interchange Agreement, maintaining.
• Reconciled Third-Party contracts against the TOMS system with 98% accuracy. Resolved 90% of billing discrepancies through proactive communication, resulting in an 85% reduction in future inconsistencies.
• Oversaw Trucking Companies' compliance with Horizon Lines requisites, ensuring 92% adherence to equipment pickup.
• Managed the Sea Logix Driver Database, maintaining 99% UIIA authorization. Collaborated with West Coast Terminal personnel for 95% data collection compliance.Customer Service Representative (2004)
• Entered precise customer data into multiple applications to facilitate data management, service requests, customer profiles, templates, online registrations, and related upkeep, handling an average of 100 daily entries.

• Played a key role in migrating client billing from regional sites to the Dallas global location, resulting in a 30% increase in billing efficiency.
• Produced and dispatched over 150 accurate monthly invoices for internal and external clients, maintaining a 99.5% rate of data precision.
• Assisted in processing the payments of an average of 75 clients daily, streamlining the debt collection process, and reducing outstanding balances by 20%.
• Implemented standardized invoice mailing procedures, leading to a 25% reduction in mailing errors, and established billing processes for more than 20 new customers.

• Achieved and maintained strong customer relationships by engaging with over 100 clients, ensuring their satisfaction and loyalty.
• Thoroughly examined over 50 Work in Progress reports, resolving over 20 timesheet discrepancies and analyzing over 30 monthly and operational statements to ensure accuracy.
• Generated over 15 comprehensive monthly and ad hoc financial analyses to support informed decision-making within the organization.
• Managed the collection of Accounts Receivable, leading to a reduction in outstanding balances by 20%, thus improving the company's cash flow.
• Spearheaded international billing efforts by initiating the invoicing process for over 50 clients, facilitating seamless financial transactions across borders.

* Provided assistance to Area Director of Finance, Financial Management Associates and other CGEY staff members; in day to day responsibilities.* Coordinated corporate apartment housing for all out of state employees working in the Chicago area.* Processed and submitted all payment requests to the National Accounting Center for Corporate Housing.* Updated.