Joyce Ramirez Email & Phone Number

Quezon City, National Capital Region, Philippines

IBM Nuvali Sta Rosa, Laguna

• Ensures client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive.
• Builds client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement.
• Works with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations.
• Provides account leadership to the service delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables.
• Manages contractual cost, schedule, and service or product deliverables as they relate to the delivery organization.
• Manages IBM resources and coordinate client resources to deliver services and solutions to support the client organization.

Nuvali, Sta Rosa Laguna

• Accountable for individual, team, or department results and for the impact of the results on functional activities. Also responsible for activities that impact customer satisfaction immediate costs or expenses and.
• Deploys resources among units appropriately such as reallocating money, technology, support staff, and time to improve results
• Breaks down boundaries that impede the flow of work and information among his/her unit/s
• Fosters cross-unit collaboration
• Think beyond their function and concern themselves with strategic issues that support the business
• Accountable for individual, team, or department results, and for the impact of the results on functional activities

Nuvali, Sta Rosa Laguna

Responsible in delivering against the Client Service Level Agreements foraccuracy and timeliness for Rio Tinto Australia payroll, and to lead anddevelop highly skilled and energetic payroll team to deliver excellent andconsistent service to it’s customers, delivering client Service LevelAgreements for accuracy and timeliness, ensuring compliance.

Eastwood Quezon City

1. Client Facing:1.1. Supports the Client Operations Manager (COM) of an account on issueresolution or escalation pertaining to single or multiple processes within andacross domains.1.2. Participate in regular client calls / update meetings as needed1.3. Develop client presentations, data validation, and first level analysis ofreports to be presented to.

Eastwood, Quezon City

1. Assess Training needs.1.1 Conduct Training Needs Analysis.1.2 Provide training/learning recommendations/interventions to the domain,based on TNA and/or QA results.2. Training Materials Development.2.1 Content Research.2.2 Partnership with Domain Experts/SMEs.2.3 Creation of Training Deck, Participant’s Manual & Trainer’s Manual.3. Process Training.

Eastwood City, Quezon City

• End to End Process Delivery of Travel Expense
• Contribute to the achievement of TEA Critical SLAs for expense reportmanagement and BSR for countries owned
• Ensuring report processing and Account Management meet local policy, tax andlegal requirements
• Account reconciliation of all travel accounts is done withinGlobal guidelines
• Working with the TEA Country BSR Owner to ensure proactive management ofBSR SLA for accounts owned.
• Completion of BSR scorecard

Eastwood City, Quezon City

- Escalation point for global issues in your service area- Provide input to testing plans- Perform any global setup/ global configuration- Provide guidance on global changes or issues- Perform initial testing in ERP 6 to find global issues or major changes- Ensure any country or geo specifics are documented

Eastwood City, Quezon City

End to end process of Death benefits for Eastman Kodak.Provide resolution to cases submitted by T1.Coordinate with Third Party vendor in relation to death benefits.Process Survivor Payments in lieu of death.