• Assist in the coordination of multiple project work streams that span all medical center missions and MCIT functional areas.• Support MCIT project intake process, communicating and collaborating with stakeholders to define project scope, costs, and resource needs.• Interface with teams to ensure adherence of MCIT project management standards and processes.• Under general supervision, assist in the overall management of team and assigned projects, including coordination, status reports, updating schedules, and assisting with the management of project scope, stakeholders, financials, risks and issues.• Assist with senior management presentations and meeting preparations.• Participate and contribute to PMO process improvement initiatives.• Manage small projects from end to end.

• Implements project, timelines and plans target clients and ensures that Eze Castle Integration projects meet client objectives through project implementation.• Develops and maintains solid working relationships with project stakeholders, including internal and external clients and vendors, by managing expectations, effectively communicating project status, issues and associated risks.• Serves as point of contact and manages the needs gathering, design and construction administration and strives to bridge the information gap between client, vendors and internal resources.• Partners with internal circuit coordinators and purchasing team to ensure timely delivery of Telco Carrier Services and client equipment alike.• Works with key stakeholders, subject matter experts, clients and vendor partners to elicit, document, and validate client IT facilities requirements using site visits and client interviews.• Measures project plans against client expectations and established timeline; assesses issues, implements countermeasures and escalates in a timely fashion.• Leads client project update meetings on a regular basis to review project status, potential risks and general project scheduling.• Proactively manages changes in project scope, identify potential crises, and devises contingency plans.• Demonstrates tact and professionalism in handling difficult situations with clients by utilizing effective client facing skills while leveraging the art of effective negotiation.• Investigates, researches and resolves problems presented by client and/or vendor partners.• Works in a fast paced project delivery environment collaborating with clients, client relationship managers, products technicians, and engineers.• Identifies opportunities for improvement and makes constructive suggestions for change.• Engages in self-directed continuous improvement of project planning & execution.• Remains on the forefront of emerging industry practices.

• Analyzing and making recommendations for improvements to the IT PMC project intake process. • Author of WinTel Server discovery database and questionnaire for data discovery and remediation of End-of-Life Windows servers.• Project management support for the head of the Infrastructure Services Engagement and Control team (formally PI&C Team).• Managing all aspects of the Windows Server projects in the Corporate Account Management Team from account creation, share folder creation and users termination.• Technical writing of standard operating procedures and best practices including the creation and maintenance of all written documentation, such as system and user manuals, license agreements, and documentation of modifications and upgrades.• Implementing all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.• Supervising project teams, including programmer, web designer, database manager, accounting and other internal project staff. • Maintaining accurate records of Windows System accounts for new, current and terminated employees.• Generating metric reporting and status updates for Senior Management.• Building excellent rapport with clients and team members, delegating effectively and motivating team members to achieve timely project completion.• Training team members on procedures, producing training material for new account users.• Preparing and defining the project scope of work, goals and deliverables.• Managing the design of the project documents to monitor project performance and data stored.• Resolving, tracing and escalating critical issues to minimize project risk factors.• Preparing the QA of the project and coordinating the lesson learned process and followed up with users to verify satisfaction.• Coordinating cross-functional teams and multi-disciplinary projects.• Enforcing organizational standards, policies, procedures, and confidentiality guidelines.