Customer Care Manager
Current
Aug 2014 - Present
AeroLeads people directory · profile
Joyce Richardson Email & Phone Number
Customer Care Manager
at
American Airlines
1 work email found
@aa.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Care Manager
Location
Cary, North Carolina, United States
Company size
Who is Joyce Richardson? Overview
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Quick answer
Joyce Richardson is listed as Customer Care Manager at American Airlines, a with 53646 employees, based in Cary, North Carolina, United States. AeroLeads shows a work email signal at aa.com and a matched LinkedIn profile for Joyce Richardson.
Joyce Richardson previously worked as Reservations Manager Assist at American Airlines and Executive Desk Rep and Instructor at American Airlines. Joyce Richardson studied at North Carolina State University.
Company email context
Email format at American Airlines
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{first}.{last}@aa.com
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AeroLeads found 1 current-domain work email signal for Joyce Richardson. Compare company email patterns before reaching out.
Profile bio
About Joyce Richardson
Have worked in a fast pace environment for almost 32 years. Started as a reservations representative and progressed to instructor, quality coach, reservations manager assist and currently a Customer Care Manager for a team of escalation representatives. Proficient in Microsoft Office (Word, Excel, PowerPoint, OneNote, Outlook and Lync). Can book travel in native Sabre as well as Qik-res and AACoRN. Coach using NICE analytics. Capable of multi-tasking and have also done some project management.
Listed skills include Airlines, Sabre, Airline Management, Travel Management, and 13 others.
Current workplace
Joyce Richardson's current company
Company context helps verify the profile and gives searchers a useful next step.
American Airlines
5 roles
Joyce Richardson work experience
A career timeline built from the work history available for this profile.
Reservations Manager Assist
Assist in management of 120 Resolution Desk representativesMonitor calls for quality, efficiency and accuracyOne on one coaching for peak performance through committmentAct as liaison between Resolution Department and other departments within airline for escalated issuesTrack attendance and document as needed
Jan 2002 - Jul 2014
Executive Desk Rep And Instructor
Aug 1994 - Dec 2001
Reservations Rep- Various Departments
Took inbound calls in various departments (general sales, FlyAAway Vacations, International Sales and then International AAdvantage)Assisted customers with new bookings as well as modifying existing reservationsProficient in Sabre, ATOPs, QIK-Res and AACoRN
Oct 1989 - Aug 1994
Bankruptcy Analyst
First Union Mortgage Corporation
May 1987 - May 1989
Team & coworkers
Colleagues at American Airlines
Other employees you can reach at aa.com. View company contacts for 53646 employees →
AF
Austin Freeman
Colleague at American AirlinesDallas-Fort Worth Metroplex, United States
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NM
Nadine Mendez
Colleague at American AirlinesLondon, England, United Kingdom
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HF
Hunter Finch
Colleague at American AirlinesCollege Station, Texas, United States
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SR
Stephen Roland
Colleague at American AirlinesDallas-Fort Worth Metroplex, United States
View →
AM
Attila Malaczko
Colleague at American AirlinesHilton Head Island, South Carolina, United States
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JA
Jose A Mejia
Colleague at American AirlinesMiami, Florida, United States
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AA
Anthony Achu
Colleague at American AirlinesAddison, Texas, United States
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KA
Kristbell Aguilar
Colleague at American AirlinesHouston, Texas, United States
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AD
Andia Dark
Colleague at American AirlinesFort Worth, Texas, United States
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NL
Nicolas Lam
Colleague at American AirlinesSan Jose, California, United States
View →
Austin Freeman
Colleague at American AirlinesDallas-Fort Worth Metroplex, United States
View →
NM
Nadine Mendez
Colleague at American AirlinesLondon, England, United Kingdom
View →
HF
Hunter Finch
Colleague at American AirlinesCollege Station, Texas, United States
View →
SR
Stephen Roland
Colleague at American AirlinesDallas-Fort Worth Metroplex, United States
View →
AM
Attila Malaczko
Colleague at American AirlinesHilton Head Island, South Carolina, United States
View →
JA
Jose A Mejia
Colleague at American AirlinesMiami, Florida, United States
View →
AA
Anthony Achu
Colleague at American AirlinesAddison, Texas, United States
View →
KA
Kristbell Aguilar
Colleague at American AirlinesHouston, Texas, United States
View →
AD
Andia Dark
Colleague at American AirlinesFort Worth, Texas, United States
View →
NL
Nicolas Lam
Colleague at American AirlinesSan Jose, California, United States
View →
2 education records
Joyce Richardson education
Education record
Associate Of Arts - Aa
FAQ
Frequently asked questions about Joyce Richardson
Quick answers generated from the profile data available on this page.
What company does Joyce Richardson work for?
Joyce Richardson works for American Airlines.
What is Joyce Richardson's role at American Airlines?
Joyce Richardson is listed as Customer Care Manager at American Airlines.
What is Joyce Richardson's email address?
AeroLeads has found 1 work email signal at @aa.com for Joyce Richardson at American Airlines.
Where is Joyce Richardson based?
Joyce Richardson is based in Cary, North Carolina, United States while working with American Airlines.
What companies has Joyce Richardson worked for?
Joyce Richardson has worked for American Airlines and First Union Mortgage Corporation.
Who are Joyce Richardson's colleagues at American Airlines?
Joyce Richardson's colleagues at American Airlines include Austin Freeman, Nadine Mendez, Hunter Finch, Stephen Roland, and Attila Malaczko.
How can I contact Joyce Richardson?
You can use AeroLeads to view verified contact signals for Joyce Richardson at American Airlines, including work email, phone, and LinkedIn data when available.
What schools did Joyce Richardson attend?
Joyce Richardson studied at North Carolina State University.
What skills is Joyce Richardson known for?
Joyce Richardson is listed with skills including Airlines, Sabre, Airline Management, Travel Management, Revenue Analysis, Airports, Ticketing, and Airline Reservations.
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