Joyce Rivera Email & Phone Number

New Jersey

North Jersey

To educate, instruct, and up sell all assigned and newly generated accountsProvide ongoing service and problem solving to customer base within geographic territoryBusiness retention and growth of assigned account base and new accountsEnsure monthly Baseline Goal is not only achieved but exceededAchieving and exceeding monthly sales goals of business.

North Jersey

Supervise 30+ employees in their individual Doctor’s officesResponsible for recruiting, training and coaching phlebotomists on lab policies and proceduresWork with regional managers and fellow supervisors in maintaining customer and patient satisfaction.Conduct quarterly performance evaluations of employees and communicate appraisals on an annual.

North Bergen, NJ

Manage day to day manufacturing operations of a team of 25 employeesEnsure Product meets and/or exceeds customer expectation and internal quality standards. Develop methods for decreased turn-around time without negatively affecting product qualityProvide owner with weekly cost breakdowns in order to keep product costs low and maximize profitAssisting with.

East Brunswick, NJ

Plan and coordinate schedules and stat draws to 50+ PhlebotomistsWork with regional leaders and phlebotomy managers in maintaining customer and patient satisfaction and consistent turn-around timeStrong, working knowledge of Logistics while dispatching Phlebotomists to extended care FacilitiesEffectively communicate with customers including nurses, doctors.

East Brunswick, NJ

Efficiently entering test requisition data and ICD-9 codingEffectively coordinate between Dispatching and Laboratory departments to ensure prompt testing of high priority samplesAssist in sample preparations for external laboratory testing

East Brunswick, NJ

East Brunswick, NJ

Greet Customers while expertly sharing knowledge of productsAchieved and maintained sales goals and standards of $3,000- 11,000 per weekBuilt a clientele and maintained a positive relationship with clientele through regular outreachAchieved and exceeded credit goals of opening Macy’s credit accounts per monthReceived the diamond star award for 2008