Joyce Rivera Email & Phone Number

New Jersey

North Jersey

To educate, instruct, and up sell all assigned and newly generated accountsProvide ongoing service and problem solving to customer base within geographic territoryBusiness retention and growth of assigned account base and new accountsEnsure monthly Baseline Goal is not only achieved but exceededAchieving and exceeding monthly sales goals of business opportunities

North Jersey

Supervise 30+ employees in their individual Doctor’s officesResponsible for recruiting, training and coaching phlebotomists on lab policies and proceduresWork with regional managers and fellow supervisors in maintaining customer and patient satisfaction.Conduct quarterly performance evaluations of employees and communicate appraisals on an annual basis.Oversee day-to-day activities of each employee, including Scheduling, assist in handling HR issues and concerns and work on maintaining employee satisfaction and recognition Manage time and process payroll for employees.Provide upper management with weekly and monthly reports, as well as voluntary projects in a timely manner.

North Bergen,Nj

Manage day to day manufacturing operations of a team of 25 employeesEnsure Product meets and/or exceeds customer expectation and internal quality standards. Develop methods for decreased turn-around time without negatively affecting product qualityProvide owner with weekly cost breakdowns in order to keep product costs low and maximize profitAssisting with accounts payable, payroll and billing as required.Coordinate and document customer complaints, follow up with route-cause analysis and corrective action plan

East Brunswick, Nj

Plan and coordinate schedules and stat draws to 50+ PhlebotomistsWork with regional leaders and phlebotomy managers in maintaining customer and patient satisfaction and consistent turn-around timeStrong, working knowledge of Logistics while dispatching Phlebotomists to extended care FacilitiesEffectively communicate with customers including nurses, doctors and Lab directors, inquiring about phlebotomy issues and test informationProvide aid to other departments as needed

East Brunswick, Nj

Efficiently entering test requisition data and ICD-9 codingEffectively coordinate between Dispatching and Laboratory departments to ensure prompt testing of high priority samplesAssist in sample preparations for external laboratory testing

East Brunswick, Nj

East Brunswick, Nj

Greet Customers while expertly sharing knowledge of productsAchieved and maintained sales goals and standards of $3,000- 11,000 per weekBuilt a clientele and maintained a positive relationship with clientele through regular outreachAchieved and exceeded credit goals of opening Macy’s credit accounts per monthReceived the diamond star award for 2008