-Provided EMR (Electronic Medical Record) training, curriculum development, training documentation, workflow analysis, configuration, onsite training and go live support for various projects and for users of all skill levels-Directly supported all clinic staff including: providers, nurses, billing staff, front desk and case managers-Created and implemented web-ex trainings for both small and large groups on various EMR topics.-Traveled up to 75% for all projects-Various delivery styles; Instructor led classroom, one on one, web-ex and onsite over the shoulder

Contract Trainer/Group Strategist(01/2001 – Present) Inklings®, Nashville, TN • Works with subject matter experts, management, IT project teams and end users to document processes and design training curriculum for classroom settings, web ex and on-line university• Facilitates team building for small and large groups, conducting SWOT analysis and personality profiles for teams/departments• Creates training Power-points, reference guides, manuals, teaching aids, policies and procedures, technical writing bulletins, newsletters, educational posters and webinars for a wide variety of industries • Develops community fund raisers and community awareness events• Presents leadership and educational seminars for a wide variety of topics; stress management, leadership development, time management, customer service, communication, problem solving, nutrition, sales, electronic records management and moreContracts Include: Emdeon, Kindred Healthcare Inc., Bulli Ray Enterprises, Panera Bread, State Farm Insurance, State of Alabama IT Department, McWorth Management, Emdeon, Metro Housing & Development, Aviation Management Inc., YMCA of Middle TN, Lipscomb University, United Methodist Publishing, Simplex Grinnell, United Way, Alabama Alcoholic Beverage Control Board, etc.

Corporate Trainer (05/09 – 10/11) AmMed Direct, Antioch, TN* Responsible for developing mandatory trainings, creating manuals, developing policies, procedures, and a quality assurance program for the Customer Accounts Department, which included; Insurance Verifications, Insurance Re-Verifications, Billing and Collections.* Developed and implemented company-wide trainings for the Customer Service Institute, HIPAA trainings and Compliance trainings.* Extensive knowledge of the insurance verification process and commercial insurance, Medicare and Medicaid plans, on both a primary and secondary basis. * Extensive knowledge of verification software including: Passport, e-Solutions, ZirMed, USS, TIMS and various payer websites* Provides excellent customer service to customer accounts department members in support of the revenue cycle and operational initiatives* Educate personnel on insurance carrier changes and requirements, as needed * Member of department’s Quality Assurance team and participates in monthly calibration meetings* Coaches team members on issues found through a quality assurance performance review thus ensuring quality of customer service and adherence to company policies and procedures* Provide leadership that encourages team members to meet their daily goals through continued education, coaching support and open communication

* Responsible for all sales and marketing of AOMT’s corporate worksite wellness programs in the Middle TN area* Write and negotiate proposals/grants to area foundations/companies for fundraising* Track and evaluate all program participation and outcomes* Deliver and train all AOMT materials, presentations, and website tools* Organize and facilitate wellness committees at each AOMT member company * Customize annual program designs/challenges for each AOMT member group* Develop presentations, informational literature, press releases and monthly news articles * Plan, develop, market, and implement AOMT programs for community organizations, schools, and businesses in the Middle TN area

* Provide management support to seventeen direct report staff* Oversee all daily operations of a 40 person developmental support program* Maintain all state required documentation* Responsible for all staff scheduling, hiring, terminations and other issues* Develop and implement all program structure and trainings* Responsible for teambuilding, program analysis and other managerial tasks

* Train National Sales staff on products and solution-selling skills* Develop and implement product curriculum and provide ongoing support for national corporate sales force* Develop standards, practices and procedures for training, evaluation, and certification tracking* Understand and document process flows and contractual procedures* Develop and conduct training and motivational team building exercises

* National Faculty Trainer for the YMCA of the USA* Trained, supervised, and organized a staff of over 300 volunteers and two colleagues* Managed 10 separate statewide leadership development programs; annual conferences and numerous events and activities, serving over 3100 participants in 2001 alone* Created and produced all training and conference curriculum and materials* Developed department annual budget, controlling costs, and generating the revenue for program self-sufficiency* Facilitated over 160 teambuilding projects and group work projects for both public and private organizations, including personality profiles* Negotiated numerous contracts for conference facilities, equipment, services, meals, and lodging* Increased overall participation by at least 17%, each year* Developed and created 12 Earth Service Corps programs. This included recruiting and training teacher advisors and student volunteers* Responsible for all Fundraising Events