Joyce Ryu

Joyce Ryu Email and Phone Number

Consultant with expertise in Continuous Improvement, Program/Project Management @ Dell Technologies
round rock, texas, united states
Joyce Ryu's Location
Hopkinton, Massachusetts, United States, United States
Joyce Ryu's Contact Details
About Joyce Ryu

* Highly motivated, enthusiastic and results-oriented management professional* Strong relationship management skills to assist Dell’s Strategically Aligned Businesses (subsidiaries and new acquisitions) to utilize IT services that enable and influence the business' strategic vision* Certified Lean Six Sigma Black Belt* Extensive experience leading continuous/performance improvement programs in the Information Technology and Retirement & Benefit Administration industries* Expertise in Cross Functional Management, Kaizen Facilitation, Change Management, Program and Project Management* Focus upon Operational Efficiency and Process Excellence, simplifying and integrating business processes to reduce risk, cut cost and decrease cycle time, while increasing revenue and productivity

Joyce Ryu's Current Company Details
Dell Technologies

Dell Technologies

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Consultant with expertise in Continuous Improvement, Program/Project Management
round rock, texas, united states
Website:
delltechnologies.com
Employees:
270292
Joyce Ryu Work Experience Details
  • Dell Technologies
    Senior Consultant, Enterprise Service Management
    Dell Technologies May 2022 - Present
    Providence, Ri
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  • Dell Emc
    Senior Consultant, M&A / Sab Enablement
    Dell Emc May 2018 - May 2022
    Hopkinton, Ma
    • Business relationship manager/consultant to Dell’s Strategically Aligned Businesses (SABs) -- subsidiaries, and new acquisitions -- contributing to Dell’s top-line growth and corporate strategy by fully enabling SAB adoption of Dell Digital IT services• Responsible for Account Management, Business Development, Demand Shaping, Project Management, Business Readiness, and Customer Care; also, leverage Client Experience knowledge to proactively provide input into the development of service offerings, strategies, and standards.• Leverage cross functional business strategy to consult with SAB clients to identify needs and recommend Dell Digital IT services/solutions that enable and influence the business’s strategic vision; work with clients to develop business case, including high-level process analysis, identification of key gaps, approach options, and projected ROI; lead the integration efforts across a broad scope of IT services, including applications, services, and infrastructure
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  • Dell Emc
    Consultant, Dell Emc Integration
    Dell Emc Apr 2016 - May 2018
    Southborough, Ma
    • Member of Dell/EMC Integration Core team utilizing Voice of the Customer/customer journey mapping techniques to identify cross-company process issues and gaps resulting in poor employee experience; facilitated discussions to define problems, identify solutions and build road maps for roll out of short-term cross-company network and application access; implemented solutions to provide employees the access they need to perform their jobs• Co-program lead for End State Access program aligning multiple work streams to deliver long-term seamless network access across legacy Dell and EMC organizations and enable increased business/IT productivity and efficiency while reducing impediments to employee experience due to Dell/EMC segregated networks• Quality coordinator for End State Access program defining overall test strategy and overseeing multiple project managers to ensure adherence to plan with outputs including documented use cases/test scenarios, and coordination of global coverage
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  • Emc
    Senior Manager, Business Process Excellence - It Digitization & Automation
    Emc Dec 2012 - Apr 2016
    Southborough, Ma
    • Facilitate team initiative to create a CIO Balanced Scorecard for IT leadership with a focus upon improved strategy execution capabilities; establish standardized KPIs and metrics across multiple service organizations in IT and work with the leadership team to define both strategic and operational metrics within each of the services• Drive quality planning and continuous improvement initiatives using structured problem solving methodologies, such as Lean Six Sigma and Agile Scrum; focus on corporate strategic alignment and KPIs/metrics, including quality, time to market, and operational efficiencies• Provide leadership and direction for cross functional alignment and optimization of both IT and business end-to-end processes; incorporate critical process compliance and governance where needed to support process optimization• Collaborate with external business partners to lead complex, cross-functional Kaizen workshops on large initiatives (e.g., EMC Onboarding, Offboarding, Talent Acquisition)• Run the Lean Six Sigma program for IT, which includes LSS certification training, coaching/mentoring, Kaizen facilitations, and oversight of LSS process improvement initiatives throughout IT
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  • Emc
    Consulting Engineer, Quality; It Enterprise Technology Services
    Emc May 2012 - Dec 2012
    Southborough, Ma
    • Led the IT Quality Services team and enabled IT to consistently deliver quality products and services through improved collaboration, adoption of standardized processes & best practices, and consulting expertise• Implemented the Quality Framework for IT solution delivery, establishing the Quality Partner role for quality audits of Enterprise initiatives and metrics reporting for performance tracking and continuous improvement • Facilitated Lean Six Sigma Kaizen events to improve IT delivery processes
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  • Emc Corporation
    Sr. Principal Business Consultant, Global Services Division - Business Technology Group
    Emc Corporation Oct 2010 - Apr 2012
    • Responsible for driving sustainable, long-term business change by working closely with cross-functional business leaders to align processes, technology and resources with the strategic direction and growth drivers for the company• Identified critical change opportunities across the enterprise and led large, cross-functional improvement efforts including process redesign, requirements definition, business readiness, change management and ROI measurement, using best practice consulting tools and methodologies (e.g. Lean Six Sigma, consulting frameworks, etc…)• Measured KPIs, adoption metrics, and Return on Investment; conducted root cause analysis where projected business case benefits were not achieved• Conducted research to understand industry best practices for improving productivity and overall effectiveness; leveraged network of internal and external technology consultants to identify and collaborate on opportunities that drove competitive edge
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  • Rhode Island Philharmonic
    Violinist
    Rhode Island Philharmonic 1996 - Present
    Providence, Rhode Island Area
  • Springfield Symphony
    Violinist
    Springfield Symphony 1996 - Present
    Springfield, Massachusetts
  • Mercer
    Lean Six Sigma Black Belt/Organization Effectiveness Practice
    Mercer Jan 2009 - Oct 2010
    Norwood, Ma
    • Developed and published best practice standards and improvement opportunities for interface and data management processes; consulted and educated Client Service and QA teams on service delivery models and data interface specific enhancements to improve delivery and implementations • Created and measured client retention and operational performance metrics via publication of monthly Client Health Scorecard; analyzed data for continuous improvement and assisted both Relationship Management and Operations with manage-by-fact (MBF) action plans to proactively address retention risk clients; led global rollout of scorecard with Australia, Canada, and UK partners• Coached and mentored Green Belts through Champion sponsored Six Sigma DMAIC, DFLSS and Lean projects; facilitated Rapid Improvement Events (Kaizens) to lead Green Belt project teams through successful implementation of process improvements within a week of concentrated effort (cost savings for these projects: $30k - $500k)• Facilitated Lean Six Sigma Yellow Belt and Action Plan training sessions throughout the Mercer Outsourcing organization
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  • Fidelity Investments
    Director, Process Management
    Fidelity Investments Jan 2007 - Dec 2008
    Marlborough, Massachusetts
    • Responsible for design and development of new processes and governance of implemented procedures related to the PWI IT project portfolio • Identified and managed improvements to software development life cycle processes to effectively meet business needs (deployed and enhanced new/existing processes to ensure continuous value is derived)• Identified and established key metrics for both the organization and individual software development projects in support of organizational strategy • Partnered with cross company IT organizations to leverage processes, capabilities, best practices and tools to ensure consistent and repeatable results across the Fidelity enterprise• Led process improvement teams across the organization specifically in the areas of: IT Estimation (Design for Lean Six Sigma project), Product Requirements Gathering / Definition (DMAIC), Production Incident Identification and Elimination (DMAIC)• Completed Design for Lean Six Sigma training program
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Joyce Ryu Skills

Cross Functional Team Leadership Program Management Process Improvement Six Sigma Leadership Business Analysis Change Management Project Management It Management Enterprise Software Business Process Improvement Quality Assurance Strategic Planning Team Leadership Agile Methodologies Training Requirements Analysis Business Process Team Building Governance Process Engineering Visio Management It Strategy Software Development Life Cycle Problem Solving Coaching Word Powerpoint Excel Agile Negotiation Ms Project Process Management Metrics Sdlc Strategy Consulting Software Project Management

Joyce Ryu Education Details

Frequently Asked Questions about Joyce Ryu

What company does Joyce Ryu work for?

Joyce Ryu works for Dell Technologies

What is Joyce Ryu's role at the current company?

Joyce Ryu's current role is Consultant with expertise in Continuous Improvement, Program/Project Management.

What is Joyce Ryu's email address?

Joyce Ryu's email address is jr****@****ast.net

What is Joyce Ryu's direct phone number?

Joyce Ryu's direct phone number is +150849*****

What schools did Joyce Ryu attend?

Joyce Ryu attended Tufts University, New England Conservatory Of Music.

What are some of Joyce Ryu's interests?

Joyce Ryu has interest in Civil Rights And Social Action, Animal Welfare, Arts And Culture.

What skills is Joyce Ryu known for?

Joyce Ryu has skills like Cross Functional Team Leadership, Program Management, Process Improvement, Six Sigma, Leadership, Business Analysis, Change Management, Project Management, It Management, Enterprise Software, Business Process Improvement, Quality Assurance.

Who are Joyce Ryu's colleagues?

Joyce Ryu's colleagues are Veysel Durmaz, Aditri Misra, Veena Ramakrishna, Jim Maniaci, Vladimir Selivanov, Michal Volek, Angel Carreras.

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