Joyce S. Email & Phone Number

Silver Spring, Md 20906

.Goin’ in Style is a small business that creates, manufactures and sells dog accessories. The premier product is the Dog Walker Organizer. As a small business owner I:• Invented a product, created prototypes and worked with both domestic and international manufacturers on a final product.• Created www.goininstyle.com, the company website; created all content and currently maintains website and is responsible for all aspects of customer experience.• Creates and maintains Facebook and Instagram content.• Creates mail campaigns, Facebook and Instagram advertising.• Creates marketing sell sheets, brochures, product tags.• Sold direct to consumer via pop-up events, festivals and fairs.• Secured a contract with Chewy.com, the largest international online marketplace for pets.

Client: A niche market personal insurance company that caters to affluent customers in 38 states, the client selected the InsuranceNow suite (Guidewire) product to provide policy issuance, claims and billing. InsuranceNow is a cloud-based, all-in-one solution that supports the P&C insurance lifecycle. Methodology: AgileBusiness AnalystInterfaced with business stakeholders to elicit system requirements via JAD sessions.Documented initial requirements, reworks and requirements changes using Sharepoint.Triaged over 2000 issues reported by implementation and production support testers; Participated in stakeholder’s prioritization meetings Provided over 1,500 rework items to vendor.Quality AssuranceWrote test cases for all product lines in all states, including claims and billing.Performed usability and functional testing.Created product life cycle (end-to-end) test matrix for all states and all products, which simulated day to day systems use. Testing included policy issuance and administration, billing and claims.Wrote test cases and tested system interface with mobile applications.Performed gap analysis on specific issues of concern for senior leadership.Trained testers on the use of agency management system for interface testing.Tested various third party interfaces which supply insurance companies with such information as claim history, VIN verification and ISO rate and earthquake information.

Ullico provides insurance solution specifically for the union workplace. In 2008 they expanded their portfolio to include commercial insurance (property, general liability, automobile and inland marine) for union clients. Ullico launched their new endeavor using InsuranceNow for policy issuance, claim processing and billing functions. InsuranceNow was managed in-house by the IT Department. Methodology: AgileProject Manager:Led a team of nine analysts, developers and database administrators in the development and deployment of customized builds, base build upgrades, rate changes and reworks.Served as Scrum Master on all sprints.Conducted bi-monthly meetings with business stakeholders to facilitate communication on status of all IT projects.Served as IT point of contact for business stakeholders in commercial underwriting, billing, compliance and finance. Presented all issues relating to system changes to CCB.Business AnalystGathered functional requirements via JAD sessions and translated business needs into technical requirements.Wrote Use Cases for all commercial products.Managed documentation of all systems changes as required by Sarbanes-Oxley.Wrote business requirements and test cases for all commercial products, as well as claims, billing and reinsurance.Developed and managed interface projects with General Ledger (Lawson.) Product Manager for Managing General Agent System. Managed ISO rate updates (testing and implementation) Worked with various stakeholders in underwriting, billing, finance and compliance to provide custom reports.Worked with billing and finance department to re-engineer workflow and processes.Quality AssuranceTested all enhancements and rework items for commercial products including third party rating system.Worked with QA Analyst to develop test scripts for automated regression testing. Technical Qualifications: InsuranceNow, NetRate, SQL Server Management Studio, Microsoft Office Suite, MS Project,

Commercial Lines Manager - Brethren Mutual Insurance Company, Hagerstown, MDCommercial Lines Manager - J. Edward Cochran & Company, Hagerstown, MD Senior Underwriter - Harleysville Insurance Company, Annapolis Junction, MDVarious Underwriting Managerial Positions, Baltimore/Washington area, Pittsburgh, PA and Hartford, CT – Aetna Life and Casualty

B.S., Business Administration

Cpcu Designation, Insurance