Contacting members, claimants, medical providers and agents. Filing personal auto and homeowner claims. Decision making regarding member needs and best steps to achieve resolution. Working efficiently and timely to meet callers needs. Work From Home (WFH) team which has allowed me to gain greater ability to trouble shoot on my own as well as to make quick decisions. Trouble-shooting customers needs and at times handling irate callers for best resolution. Member of Advisory Counsel, LEAD Program and Specialized Material Expert (SME) a leader role which involves assisting my peers with product knowledge regarding the Claim process from start to completion.Working successfully with other teams within Nationwide to successfully handle many aspects of claim files.

Started and maintained my own Interior Design company. Responsible for recruiting and maintaining over $250,000 in yearly sales. Managed 1-2 employees responsible for assisting me and generating new clients. Overall financial goals and implementation of sales and company vision. Continued to gather and improve upon my organization skills. Maintained and implemented design strategies to best service client base. Overseeing employee goals and assisting them in gaining new clients and budget strategies.

Worked as a floor associate and Interior Design Assistant to gain hands on experience in the Interior Design field. Quickly gained knowledge and experience to recruit and service my own interior design clients. Responsible for $500,000 plus yearly sales, layouts of client projects, developed and maintained staff of 3. Responsible generating new clients by direct sales and referrals.

Started as a recruiter. Responsible for interviewing and hiring associates for contracted companies. Quickly moved to Sales Manager and then to Senior Area Sales Branch Manager. Responsible for hiring staff and maintaining a staff of up to 12 Recruiters and 2 Sales Managers in three offices. Implementing and overseeing sales goals for all staff, cold calling prospective companies/clients. Responsible for overseeing over $1 million in business revenue. Conducting weekly staff meetings where we discussed business and associate goals. Conducted quarterly and yearly reviews for staff. Responsible for growing and maintaining over 200 plus clients. Responsible for implementing strategic marketing goals for several Central Ohio territories for myself and sales team.