Joyce Smith Email and Phone Number

Data Operations Manager within Chief Data Office.

Led a team of Data Governance Managers with responsibility for all aspects of application compliance to Group Data Management Standards(GDMS). Acted as the first point of contact and an advisor for Technology teams on all GDMS related queries. Bridged the gap between multiple teams, all working across multiple data domains to ensure that the Technology accountabilities for GDMS were addressed at ‘application’ level.

Senior Service Manager responsible for a team of 5 Service Operations Managers based in Pune with accountability for Data Operations across Barclays. Created and implemented an Operating Model and Service Management Offering to bring control and deliver value to the business. Aligned the Service Management Offering to bank-wide policies and standards thereby driving down risk. Awarded a Global Recognition Honour in September 2020 for Stewardship - ‘pioneering innovative and better ways to do things’. Received a promotion in February 2020 for setting up the Data Operations Service Management function and successfully delivering on our objectives to reduce risk and improve performance.

Service Level Manager accountable for Data and Shared Services underpinning the acquisition, transformation, protection(DPaaS), hosting, analytics and reporting of data for Barclaycard. Fostered relationships with technology colleagues and senior stakeholders in the business to ensure technology meets the needs of the business. Took ownership of all aspects of service management with the aim of delivering service excellence thereby improving compliance with the Technology Service Management Standard from 74% to 99%. Principle point of contact for data services including Ab Initio, Informatica, Cloudera Hadoop, SAS and OBIEE.

Product Engineering and Operations division- responsible for the implementation, operational support and ongoing engineering effort of Cloud and on-premise enterprise services that showcase Oracle Technology.

Responsible for the installation, administration and support of all systems within the EMEA Data Centre as well as providing disaster recovery support to the US.

Responsible for the design and delivery of large-scale EPM training programs for global clients using a variety of innovative techniques and leading-edge technologies to overcome challenges posed by location and language.

Responsible for the support and maintenance of company network and supporting documentation, client liaison on projects, and design and delivery of training solutions.

Provision of 1st and 2nd line support for the worldwide client base of this market leading Laboratory Information Management Systems (LIMS) supplier.

Stable Isotope Mass Spectrometer specialist for market leading instrumentation company.