Joyce Smith Email & Phone Number

Issaquah, Washington, United States

Identifies IT service or solution related business goals, objectives and needs of the business environment.* Oversees IT service or solution related performance and delivery indicators.* Contributes/supports planning, budgeting, design and alignment of service management processes and IT solutions landscapes.* Consults users on ideal / optimal.

Seattle, Washington, United States

• Provide Tier 1 & 2 desktop user support
• Provide support for HUD Baseline desktop and Microsoft Office Suites.
• Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis.
• Perform LAN Administration for Windows 200x servers.
• Install workstation and file server software and hardware- locally and via remote.
• Diagnose and resolve LAN configuration problems.

Denton, Texas

Coordinate scheduling for End User support- Candidate shall possess and demonstrate sound customer service and telephone skills, attention to detail, problem solving skills, and a desire to provide outstanding customer support to customers of all level. - Candidate will resolve service requests and service restoration incidents with known solutions and.

Fort Worth, Texas

Help Desk Tier 2 for Army Corp EngineersActive Security Clearance. Network+ CE. Security+ CE. Windows 7 and 10 support. Microsoft Office 2007, 2013, 2016 and 365 Support. Active Directory Administration. Break-fix on Computer, network issues, phones, printers. Trained employees on IT equipment and applications. Software pushes for laptops and desktops..

Dallas/Fort Worth Area

• Served as management advisor on issues relating to proper implementation of software and hardware upgrades to Program of Record Installations.
• Successfully handled complete installation of primary and backup domain controllers.
• Restructured and improved 2 classified and 2 unclassified networks.
• Installed and maintained Microsoft Windows NT 4.0 Security for 5,000+ user network.
• Maintain and support Windows NT 4.0 and Exchange Server 5.5 for 5,000+ user network.
• Managed exchange servers and clients in a single site as well as between sites, co-existence with foreign mail systems, migrations to exchange, and Internet support.

• Maintain and support Windows NT 4.0 and Exchange Server 5.5 for 5,000+ user network.
• Hardware: Hard drives, Hubs, Printers, Scanners, PDA’s, Media converters, UPS, Routers, Modems, Switches, Cabling and all internal computer components.
• Loaded all Device Drivers for all peripherals and internal Computer components for over 1,000 Desktop PC’s and Laptops.
• Created user profiles, LCS, public folders, functional accounts, Blackberry, and administrator accounts (Win2k User Admin/Win2k Sys Admin)
• Installed Norton Antivirus Corporate Edition on Servers and Workstations
• Performed Restores for end users

• Performed Nightly Backups and Restores for over 25 Different sites on the East and West Coast of the US supporting over 350,000 users and 50 different server farms.
• Mailbox and Public folder restores, Exchange Server.
• Successfully handled complete installation of primary and backup domain controllers.
• Worked with Netbackup 4.0/4.5
• Worked with Veritas Backup Exec
• Active Top Secret SSBI Clearance

• Conducted help desk functions and repair fiber optics and a variety of cables
• Conducted day-to-day operations such as system backups and restores, and add, modify, or delete user accounts
• Installed operating systems, applications and peripherals, troubleshoot user problems, debug command language scripts, and assist the Information Systems Security Officer (ISSO) in access control security (i.e..
• Performed advanced Network operations, administration, maintenance
• Analyzed, design, test, and evaluate network systems, Internet, Intranet, and other data communications systems. They perform network modeling, analysis, and planning.
• Researched and recommend network and data communications hardware and software solutions

Kenmore, WA

I Bagged Grocery's.