- Proven track record in providing timely support for production incidents, achieving an 80% reduction in reported incidents through root cause analysis and data patching within SLA.- Spearheaded the development and execution of user acceptance testing and system integration plans, ensuring seamless project delivery.- Led requirement gathering workshops, collaborating with stakeholders to define comprehensive business and system requirements, including scope, schedule, and budgeting.- Supported post go-live activities, troubleshooting production issues, and conducting ongoing monitoring to ensure system stability.- Documented functional requirements and identified opportunities for process improvement

- Enhanced in-house machine-learning models by leveraging innovative data analytics techniques and model retraining- Facilitated Scrum events such as sprint planning, daily scrum, sprint review, and sprint retrospective, fostering strategic collaboration within the team while leveraging JIRA to track project progress, increasing team productivity

- Responsible for supporting assurance and monitoring activities for mortgage aggregators and brokers within the 3rd party distribution channel.- Prepared Responsible Lending Reviews for numerous Westpac aggregators.

- Prepared and executed user acceptance testing (UAT) to assess the readiness of the Human Resource Management (HRM) system for go-live.- Developed a prototype using IBM Watson’s Visual Recognition service to detect defect