Joyce Tan Email & Phone Number

Singapore

- Proven track record in providing timely support for production incidents, achieving an 80% reduction in reported incidents through root cause analysis and data patching within SLA.- Spearheaded the development and execution of user acceptance testing and system integration plans, ensuring seamless project delivery.- Led requirement gathering workshops, collaborating with stakeholders to define comprehensive business and system requirements, including scope, schedule, and budgeting.- Supported post go-live activities, troubleshooting production issues, and conducting ongoing monitoring to ensure system stability.- Documented functional requirements and identified opportunities for process improvement

Melbourne, Victoria, Australia

- Enhanced in-house machine-learning models by leveraging innovative data analytics techniques and model retraining- Facilitated Scrum events such as sprint planning, daily scrum, sprint review, and sprint retrospective, fostering strategic collaboration within the team while leveraging JIRA to track project progress, increasing team productivity

Sydney, New South Wales, Australia

- Responsible for supporting assurance and monitoring activities for mortgage aggregators and brokers within the 3rd party distribution channel.- Prepared Responsible Lending Reviews for numerous Westpac aggregators.

Federal Territory Of Kuala Lumpur, Malaysia

- Prepared and executed user acceptance testing (UAT) to assess the readiness of the Human Resource Management (HRM) system for go-live.- Developed a prototype using IBM Watson’s Visual Recognition service to detect defect

Bachelor'S Degree, Applied Finance And Economics

Foundation Program (Fast Track), Business/Commerce, General, Gpa 4

Valedictorian of the year