Joyce Thornton Email & Phone Number

Chester, Pa

Responsible for planning and managing quality assurance projects for customer and internal products.

Chester, Pa

Responsible for testing applications and administrative functions on the Early Literacy Station, (English, Spanish and French versions). End to end product testing included AWE’s customer database, customer web portal, software licensing and synchronization services.

Chester, Pa

Responsible for planning and managing quality assurance projects when my supervisor left the company. Managed multiple projects and eliminated all backlog within one month. When the new supervisor was hired I stayed in the position for an additional four months to continue managing the group and train the new supervisor.

Chester, Pa

Responsible for completion of the testing and data migration phases of a development project. The system transitioned customer and sales order data from a paper based to a client-server application.

Philadelphia, Pa

Responsible for development and achievement of SCS annual capital budget (£30M). Managed capital budget planning and forecast events throughout the year. Ensured SCS managed infrastructure equipment was replaced in a timely fashion via component level planning and tracking. Improved project delivery performance across the department via development of processes, metrics, and governance models. Managed 5-7 direct reports with an operating budget of £2M.

Philadelphia, Pa

Ensured business unit requirements were understood and built into the corporate IT 3 year strategic plan. Coordinated business unit IT input to SCS capital budget and technology plans. Responsible for ongoing management of a global planning team consisting of eight business unit planners. Developed a yearly planning calendar aligned with the requirements of the various business units. Completed infrastructure strategy reviews and recommendations for the Global Manufacturing & Supply and International business units.

King Of Prussia, Pa

Responsible for corporate desktop architecture projects, product management, and merger-related activities. Lead a 100-day merger team of 18 people representing all business IT groups. The group was responsible for GSK corporate identity and desktop interoperability component recommendations. Lead the Office and Email Evaluation and Standards project sponsored by the SB Technology Council.

Philadelphia, Pa

Responsible for development and support of the US Pharmaceuticals Sales and Marketing applications portfolio, including Year 2000 activities. Managed a staff of 11-17 employees/consultants, with operating budgets ranging from $1.6 to $2.5M.Responsible for development and support of the Sales and Marketing Information Center data mart environment for US Marketing. Represented IR North America on an 8-month global architecture project.

Philadelphia, Pa

Manager, Production Support - Responsible for product management, technical support, PC installations, and the development of the standard desktop environment. Managed a staff of nine employees/consultants, and 7 cooperative education students. Responsible for a $1.4M operating budget.Manager, End User Tools/Software Engineering – Responsible for product development, technical support and training for office products, email/groupware, application development tools and standards. Managed a staff of five direct reports and consultants. Manager, Help Desk/Asset Management – Responsible for client support and management of computing assets. Managed a staff of eleven direct reports and consultants.

Philadelphia, Pa

Focus on Executive Information Systems (EIS)Project Manager – Project management and systems implementations. One-on-one training of company executives.Lead Analyst – Product evaluations and systems implementation.Senior Analyst – Systems analysis, programming and implementation of EIS.

Bachelor Of Arts (B.A.), Organizational Management

Accelerated degree completion program on weekends while working full-time.

80 Credits Towards A Bachelor Of Science (B.S.), Computer Science

Attended Part-Time at night while working full time.