Joyce Warren-Theodore Email and Phone Number
I am highly skilled in Customer Experience leadership, and I possess a remarkable ability to lead others and to create beneficial relationships with clients, with a strong emphasis on collaboration and results. I am also a highly-skilled problem-solver skilled in directing resolution of customer concerns across all channels, from phone to email to social media. I have a keen understanding of the nuances of customer care in each scenario. You will quickly note the strength and scope of my technical aptitudes and track record of achievement upon reviewing my resume.
-
AdvocateBlue Shield Of California Aug 2023 - PresentAnswer incoming calls from customers to resolve escalated or complex calls.Conduct research to provide benefit, deductible, copay, and out of pocket expenses for customers.Assist customers in getting in contact with the appropriate provider and facility based on the type of insurance plan they have.
-
Support AdvisorKellyconnect Oct 2022 - Jun 2023Assisted customers who were having issues with their Apple Multi Media Services and subscriptions.Process refund requests and purchase cancellations.Walked customers through resetting passwords, and retrieving their Apple ID via screen sharing.
-
SchedulerMaximus Jul 2022 - Sep 2022Scheduled specialized diagnostic appointments for veterans at their closest facility, which contracted with the Veterans Administration.Assisted in locating and negotiating appointments that are the most convenient for veterans regarding date and time of service and distance traveled.Ensured that prior to appointments, authorizations were complete, along with mileage reimbursement requests. -
Contact Center AgentAccenture Aug 2021 - Apr 2022Contracted to work State Of Maryland Unemployment claims.Obtained proper documents to verify identity and authenticity.Verified employment, wages, and documents regarding employment. -
Service ProviderUnitedhealthcare Apr 2019 - Dec 2020Respond to Healthcare Provider inquiries regarding claims, benefits, and hospitalization authorizations.Assist Providers with credentialing and demographic changes.Answer all provider inquiries regarding patient accounts. -
Customer Service SpecialistAutozone Jan 2009 - Apr 2016Balanced cash registers at close of business.Provided customers with exemplary support finding parts, placing orders, and completing refunds and exchanges.Processed commercial orders and deliveries. -
AnalystUnited Airlines Jul 2010 - Nov 2015Synthesized data from several applications and generated performance report for senior leaders.Distributed cases to managers to achieve resolution.Monitored case progression to ensure that cases were resolved within ADA and DOT timelines. -
Project ManagerUnited Airlines Jul 2009 - Nov 2015Established customer compensation guidelines.Served as liaison between United Airlines and DirecTV for in-flight services. Tracked issue trends and presented concerns to DirecTV. Managed resolution for customers.Designed and delivered training on Microsoft Office and served as Office subject matter expert.Team LeadershipSocial Media CasesPresentationsAdministrativeData AnalysisInventoryConflict Resolution
-
Customer Service ManagerUnited Airlines Jun 2009 - Nov 2015Investigated and resolved customer experience complaints coming in through a variety of channels, including major social media platforms.Contacted customers to gather information and to deliver solutions.Adhered to compensation guidelines for international customers.
-
Customer Care Team LeadContinental Airlines Jun 2003 - Jun 2009Led a team of 22 Customer Care Managers. Coached team and held meetings to ensure superior performance.Assessed team member performance and delivered constructive feedback.Monitored case progression and ensured that customer concerns reached resolution.
Joyce Warren-Theodore Education Details
-
Liberal Arts And Sciences/Liberal Studies -
Art/Art Studies, General
Frequently Asked Questions about Joyce Warren-Theodore
What company does Joyce Warren-Theodore work for?
Joyce Warren-Theodore works for Blue Shield Of California
What is Joyce Warren-Theodore's role at the current company?
Joyce Warren-Theodore's current role is Advocate.
What schools did Joyce Warren-Theodore attend?
Joyce Warren-Theodore attended Houston Community College, Houston Community College.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial