Joyce Willis Email & Phone Number

Researched and resolved billing disputes arising as a result of inaccuracies with contract set-up, meter input, or change in contract terms Investigated and correct errors and discrepancies on customers' accounts, invoices, leases and contracts. Researched and obtained approvals on requests for credit based on various factors including billing or order entry errors. Explained billing cycles, processes, and prorates effectively to ensure that customers understand their statements. Created and terminated service contracts as needed with proper documentation, notification from client, sales representatives and administrators. Contacted customers to obtain meters for accurate billing. Oversight and maintenance of processes related to accurate credit and debit procedures. Resolved customer complaints/concerns through active listening, empathy, and professionalism, while at the same time demonstrating the ability to establish and maintain effective relationships with customers. Worked with Third Party lease companies to confirm proper set-up and billing of lease and service contracts Member of #1 Performing Region in the nation for Fiscal year 2011-2012

Assisted accounts receivable collector in completing research necessary to correct billing issues prior to obtaining payments Prepared routine entries and posted financial transactions. Reviewed accounts with clients to determine if there were any discrepancies requiring correction and resolution in order for accounts to stay current Researched checks and credits on accounts and applied them to accurate assigned client accounts.

Assisted in training and supervision of a team of tellers and member service personnel, scheduling and providing training in new or adjusted policies and procedures Completed mortgage applications using appropriate Federal Credit Union loan products. Provided sales support and strong communication to customers, processors and management from loan pre-qualification to loan closing. Analyzed and reviewed loan transaction packages from initial to the final stage. Prepared daily cash sheets and conducted teller audits. Provided services to customers by receiving loan payments and deposits. Assisted customers in opening new checking and savings accounts. Handled the tasks of training new tellers and facilitated work schedules. Performed credit checks for loan eligibility using Experian credit reporting.

Expedited member financial transactions and educated members on products and services to better serve the needs of the customers. Accurately balanced a cash drawer in a high volume setting. Communicated company policies to members particularly in the event of changes or adjustments to procedures.