Telephone Adjuster

* Assessed coverage eligibility through investigation of contracts and applicable laws in different jurisdictions* Evaluated and settled Bodily Injury Claims and General Liability claims based on review of tort law* Investigated and secured details of claims through statements via telephone or in person and through correspondence with insureds, claimants, witnesses, adjusters, lawyers, private investigators, appraisers, medical providers and service providers* Directed independent adjusters, private investigators, appraisers, property experts and Special Investigative Units* Monitored costs on files by coordinating a detailed and up to date course of action for each claim, responding to correspondence in a timely fashion, setting appropriate reserves, assessing quantum and preparing settlements proposals to settle injury claims

* Purchased and coordinated appropriate insurance coverage for all areas and activities on campus* Collaborated with Purchasing to ensure insurance requirements and contract wordings were correct for contracts, RFP’s and purchase agreements* Facilitated unit meetings, training and maintained purchasing databases* Identified risk exposures, analysed risks to estimate their impact, assisted with mitigation strategies and responses to issues to control losses and expenses on campus* Liaison between the various departments on campus, independent adjusters, insurers and insurance brokers* Coordinated the insurance, registration, driver abstracts, logs of vehicle identification numbers, department usage, location and contact persons for all SAIT owned vehicles on behalf of Facilities Management* Created training manuals for the position

Auto Claims Adjuster * Resolved complex claims and coverage issues, including:- investigating, negotiating and settling total losses- determining liability- taking recorded statements- attending Discoveries for Examination and small claims court- complying with guidelines and government legislation- utilizing engineers, legal counsel or senior management as required- coordinating and instructing independent adjusters/estimators on out of province and US claims to attain fair and equitable settlementsAuto Claims Processor* Assisted Claims Adjusters with their workload, including taking responsibility for settling total losses* Liaison with insureds and vendors through arranging rental vehicles, coordinating vehicle inspections, and ensuring a thorough understanding of repair estimates on vehiclesAuto Claims and Property Support* Established and managed the catastrophe field office, including bringing all remaining files to closure* Reviewed and managed Section B files * Coordinated training seminars in liaison with the HR Department* Created training manuals* Hired and oversaw temporary staff* Provided support to adjusters and management including managing payroll, supplies and switchboard