An enthusiastic, fast-learner who is highly competent in communications-related works / a communication specialist. Specializes in helping to maintain good and above company-client relationships while making sure client relationships are constantly well taken care of. Was a part of a successful growing gym which started with over 100 members and eventually growing into almost 400 members. I handled the operations side for the most part.I developed and grew my skills in being a more empathetic individual, increased in active listening, these skills have definitely helped me to become a more dynamic being, and this helps me to relate with others better too.
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Sales And Marketing ExecutiveBoostorder Feb 2024 - May 2024 -
Senior Executive, Sales & MarketingNardell Sdn Bhd Mar 2023 - Jun 2023Bangsar Utama, Kuala Lumpur●Assist C.E.O. on all new marketing & business development initiatives.●Attending meetings with CEO, assist in preparing marketing deck.●Responsible for recap of meeting discussion, preparing meeting minutes,ensure that things/tasks that are discussed in the meetings are followedthrough by the respective team accordingly.●Develop & prepare marketing plan to achieve business objectives.●Plan, conceptualize, execute both traditional and digital marketing throughsocial media channels.●To perform any tasks assigned by the management. -
Operations And Marketing ExecutiveQanvast Sdn Bhd Jan 2022 - Apr 2022Petaling Jaya, Selangor, Malaysia● Contact and guide homeowners through the Request forQuote (RFQ) process● Effectively communicate with homeowners and answertheir queries to ensure a smooth renovation process● Work with the Business Development team to follow upwith Interior designers on project images and details● Upload images and products onto Qanvast Pro to ensurethat the website has relevant and timely new projects andinformation● Liaise with the Marketing team to plan local marketingcampaigns and partnerships to drive members sign ups,traffic and RFQs● Support marketing and setup of offline events in Malaysia
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Operations ManagerEnglish Matters Sdn Bhd Jul 2021 - Jan 2022Petaling Jaya, Selangor, Malaysia● Selling/Upselling the courses that English Matters offers● Involved with promoting courses (existing and new) tothe existing database (parents/students) as well as topotential clients [explain to them what our coursesentail of]● Help with the upkeep of the centre (with weeklycleaning, machine maintenance, pest control etc.)● Responding to WhatsApp messages in a timely manner● Involved in the planning of certain operations/systems tobe changed/run in the company● Calculating and paying out monthly salaries● Ensure classes run smoothly on a weekly basis
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Customer Success SpecialistHerdhr (M) Sdn Bhd Feb 2020 - Jun 2021Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia● Presenting the software to potential client(s) to see if theywould like to subscribe to the service (to see if it issomething that would help ease the work of their payrollprocess) (sales)● Onboarding new clients - importing clients’ data intoHerdHR’s system- Manually adding in client’s information andtweaking their account according to their company’sneeds- Importing client’s company information into thesystem using a specified link (uploading of an excelsheet)● Giving new clients training on how the (settings ofHerdHR) system works [face-to-face and over ZOOM]● Supporting clients who have enquiries, over WhatsApp,live chat and via the ticketing channel● Scriptwriting for the interactive video guides onHerdHR’s YouTube channel● Voicing over scripts for the interactive YouTube videoguides● Crafting out email templates for use by the company(Welcome email, Onboarding and Sales follow-up emails)● Discussing ideas and ways on improving certainworkflows/systems within the company
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Facility ManagerDailymuscle Lighthouse Jan 2017 - Sep 2019Kuala Lumpur, Malaysia● Selling the courses at our gym to potential clients (sales)● Answering members' enquiries pertaining theirmemberships and how to go about them (WhatsAppstexts, emails and calls)● Ensuring that the place is always serviced and runningwell, which includes cleanliness● Ensuring day-to-day operations related to the front deskis properly manned● Helping to make decisions when director is away● Doing 'little things' like writing cards and planning giftsfor members (as an element of surprise from time to time)● Making sure new comers who step into our gym areproperly welcomed● Ensuring there are enough supplies● Making smoothies● Handling bills and payments● Teaching / Guiding new front desk staff(full-time/part-time) to man the front desk● Ensuring the cleanliness of the studios● Assisting coaches in whatever that is needed for theirclass sessions● Helping out with certain technical issues that may occurin the gym
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Elementary School TeacherWomen'S Aid Organisation Sep 2016 - Dec 2016Taught children ages 3-12 basic school subjects such as Math, Science, English and Bahasa Melayu, all according to their respective levels.Teaching a group of kids with different ages meant that I had to improvise the lessons to be able to teach something that they could all learn together. -
InternIm4U Fm Jan 2015 - Mar 2015Puchong, Selangor, MalaysiaPlayed multiple roles - radio announcer, scriptwriter (wrote scripts that were broadcasted on-air), voice over talent, event coordinator, street team member (street advertisement for iM4U fm), a writer and a journalist who covered events for the radio station.
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Intern, Production Assistant, Assistant Producer (Ntv7 The Breakfast Show)Media Prima Berhad Jan 2013 - May 2013
Joyce Wong Education Details
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Mass Communication/Media Studies -
Mass Communication/Media Studies -
Sekolah Menengah Damansara UtamaSpm
Frequently Asked Questions about Joyce Wong
What is Joyce Wong's role at the current company?
Joyce Wong's current role is A Team Player!.
What schools did Joyce Wong attend?
Joyce Wong attended Taylor's University, Segi University & Colleges, Sekolah Menengah Damansara Utama.
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Joyce Wong
Wp. Kuala Lumpur -
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Joyce Wong
Creative Director ⭐ 15 Yrs Experience For 200+ Brands ⭐ Leading Brand Strategy & Storytelling Across Online & Offline Landscape - Events, Pr, Influencer Partnerships, Community-Building, Social Media, & ContentWp. Kuala Lumpur1freeform.com.my1 +601229XXXXX
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