Joyce Amato Email and Phone Number

🎰 Leading CRM initiatives at CLC:As CRM Manager, overseeing ilottery, sports betting, and 2nd chance programs related to instant games. Implementing strategic campaigns, optimizing processes, and ensuring operational excellence. Key CRM platforms include Optimove, and data sources encompass IGT and Scientific Games.

Committed Toastmaster dedicated to refining communication and leadership skills. Adept at crafting engaging presentations and fostering a supportive environment for growth. Let's embark on a journey of continuous improvement together! 🎙️🌱 #Toastmasters #CommunicationSkills

Experienced Client Success Leader | Operations Excellence | Strategic InsightsWith 20+ years in consumer packaged goods (CPG), I focus on exceptional outcomes. Recognized for seamless client on-boarding and spearheading initiatives, I achieved 95% client satisfaction/NPS. My approach blends best practices and continuous improvement for success. Adept at driving satisfaction, I've supported 100+ clients in mid-market and Home/Health sectors. As a point of escalation, I bridge gaps and resolve issues.I consistently identify key success metrics and risks by analyzing dependencies. Collaborating cross-functionally, I ensure ongoing achievement.Pioneering initiatives reduced opened tickets by 60%, and introduced automated data checks with 95% accuracy. Peer- and leader-recognized for strategic thinking, relationship building, and team leadership, I drive impactful change.Experience with premier clients grants insights into CPG intricacies. I've implemented changes for retailers like CVS, Kroger, and Walmart, navigating unique requirements and ensuring smooth transitions. My focus on operational excellence drives success for our company and clients, excelling in standardizing solutions and compliance.Strategic analysis thrives in analyzing campaigns, media performance, and digital/print tactics for ROI and effectiveness. Intrigued by media agency/manufacturer roles, I envision planning and executing tactics, making a meaningful impact.I'm excited about roles leveraging my expertise in account/client management, operational excellence, and strategic insights. Let's connect to explore how I elevate success. Contact me at Joyce.M.Amato@gmail.comKey

* I have developed and implemented key metrics for Valassis' Response Measurement Database tracking direct mail campaign performance.* I created the first print database predicting campaign performance with a 90% success rate. These results were further leveraged to develop marketing collateral for Valassis's National /Field Sales teams.

* I developed Marketing Mix Analyses across top CPG clients and identified opportunities for improving marketing efficiencies/ROI.* I evaluated marketing/trade tactics in addition to analyzing key competitive, pricing, distribution impacts through regression-based analyses.