Joyce Sullivan Email & Phone Number

Nj

•Spearheaded administrative support for accounting and payroll departments. •Conducted meticulous QuickBooks data entry to uphold financial records integrity. •Employed rigorous auditing protocols for company vehicle tracking. •Maintained administrative databases and accompanying documentation to support operational effectiveness. •Supported sub-metering division by facilitating coordinated efforts. •Tracked updates for meter sales, renewals, and installations with precision.•Pioneered an Excel-based tracker for daily meter reads within submetering division by identifying connection issues.•Enhanced database efficiency by eliminating duplicate entries, while spearheading job creation in FileMaker Pro.

Hackensack Nj

•Orchestrated comprehensive administrative support for the CEO and entire fashion e-commerce company.•Managed customer service emails and online chat to facilitate the resolution process for inquiries.•Oversaw receipt of deliveries and determined appropriate follow-up actions.•Led recruitment efforts, conducted interviews, and facilitated training for new customer service staff.•Coordinated the listings of new items across multiple online platforms, including Shopify, Amazon, eBay, Etsy, and Asos.•Optimized workplace functionality by coordinating office maintenance tasks, including water delivery and cleaning.•Improved inventory management efficiency by implementing a comprehensive SKU system for 2000 product items.•Upheld professional and welcoming atmosphere by supervising front desk reception duties.

•Provided senior-level administrative support to diverse departments and executives, including CEO, CMO, VP of Marketing and Business Development, Sales, Accounting, Technology Support and Development, and Graphics. •Planned training events and optimized cost efficiency by negotiating favorable discounts at hotels, childcare facilities, and restaurants for visitors.•Boosted participation in monthly sales marketing group calls by 50% through proactive outreach to potential licensees.•Maximized conversion opportunities by assisting Sales Department in diligently following up with leads.•Performed data entry and maintenance for inventory, student, and customer records in proprietary CRM•Managed incoming company emails, phone calls, and voicemails by assessing priorities and orchestrating appropriate follow-up actions.•Obtained clients' sales reports and generated invoices and made collection calls. •Delivered customer service and client support and basic tech support for both current licenses and potential entrepreneurs.•Researched licensees’ online presence for compliance of trademark and copyright regulations.

Certificate, Computerized Accounting And Accounting Basics

Certificate, Computer Concepts And Applications

Completed 60 Credits Towards Bachelors Of The Arts Degree, Elementary Education And Teaching