Senior Accounting Clerk / Accounting Clerk - Operations, Team Leadership, Organizational Development
National luxury vacation rental and hospitality group, $150M+ annual revenues. Supervised accounting, audit, cashier, and front office teams at 8 luxury 5-Star resort properties nationwide. Trained new and experienced staff in accounting practices and operating procedures. In-house subject matter expert for front office operations and business systems. Trainer and technical resource for 6+ point-of-sale (POS) systems, payment, and accounting platforms used across company’s operations. Led team of accounting and operations specialists. Identified, researched, and corrected errors in daily operations. Processed and reconciled daily sales journals, general ledger accounts, and accounts receivable for resorts. Managed resort operations accounts receivable and invoicing. Supported accounts payable department. 🔹 ACCOUNTING SYSTEM UPGRADE: led installation and testing of new POS system for all San Diego revenue centers, validating system for rollout to all Welk Resorts. Identified numerous flaws and potential improvements. Collaborated with in-house IT team to implement corrections and develop custom reporting system. 🔹 PROCESS IMPROVEMENT: streamlined processes and information across multiple departments and business units in preparation for company transition to new system. Updated workflows for marketing and contact management, sales and contracts, owner services, reservations, and property management. 🔹 BUSINESS RESILIENCE: selected and trained team member to sustain company’s accounting functions in aftermath of COVID-19 closings and layoffs. Cross-trained night audit staff to cover day shifts, enabling company to capitalize on untapped capacity. 🔹 VERSATILITY: learned and covered multiple front office functions in addition to existing accounting workload—while meeting all deadlines.
