Joyce Baptistella Email & Phone Number

Dublin City, County Dublin, Ireland

• A key player in managing all aspects of the programme, tour, events, and activities. Running smoothly and efficiently while providing an excellent customer experience and meeting client expectations while adhering to.
• Responsible for ensuring that projects are completed on time, within budget, and to the required quality standards, while supporting the overall goal and objectives of the organization.
• Planning and coordinating programmes such as tours, transportation, accommodation, and activities to align with client needs. Responsible for defining project scope, creative proposals, goals, and deliverables that.
• Recognize and manage any project risks while creating backup plans to minimize the effects of any potential issues. Being able to handle client complaints in a timely manner.
• Continuously review and improve project processes and procedures to increase efficiency and customer satisfaction.

Dublin, County Dublin, Ireland

• Coordinating workflow day by day in the production line
• Supervising production staff, print production, coordination of production schedule shifts, and team briefing
• Identify and prioritize tasks in accordance with clients deadline, and support their requires or issues via email.
• Monitored and maintained incoming print jobs for internal marketing and ensured that product was produced and delivered on time
• Assured that all design projects were complete and print-ready and provided final approval for print jobs
• Dealing with suppliers and vendors

Ireland

• Providing outstanding customer service to several customers and generating lucrative sales leads. Handling multiple customer issues at the same time in a fast-paced environment.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution.
• Ensuring the extra mile was taken in order to engage customers.
• Taking full ownership of any technical issues from beginning to end in order to usher each customer to a timely and successful outcome.

São Paulo Area, Brazil

• International Company focused on corporate events, incentive trips and campaigns, conventions, promotions, digital.
• Helped clients with their corporate events goals. Assisted clients in planning, executing, and deploying complex projects, with original ideas, leadership, and commitment, leading production teams of more than 50.
• Managed budgets/key accounts such as Unilever, GM (Opel Motors), Microsoft with a revenue bigger than R$ 6 million (more than €2 Million) per year.
• Straight contact with clients (via call or in person) and responsible for all workflow/timing of every single request/project.
• Developed and maintained strong, positive, and effective working relationships with all internal & external stakeholders. Created and managed Purchase orders and process invoices.
• Acted as Project Manager for all internal events within the office. Planned, organized, and executed internal and client-facing office events as directed. Coordinated food with onsite provider, and external suppliers.

São Paulo Area, Brazil

• Events and Promotion Consultancy Agency.
• Supported all BTO internal events, meetings and also 2 clients (Santa Cruz and Samsung: managed budgets/key accounts such as Santa Cruz (Medicine Distributor)
• Provided outstanding customer service to several customers and generating lucrative sales leads. Handled multiple customer issues at the same time in a fast-paced environment. Identified and assessed customers’ needs.
• Handled customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution.Successful Events:
• Sales Convention of Santa Cruz (2 conventions per year, lasting 5 days) | managed 800 guests | managed a budget of 1 million euros | 3 days to build the event | managed over 100 employees (scenography, technical, light.

São Paulo Area, Brazil

• Company specializing in video content generation, video marketing.
• Helped clients with their corporate video goals. Organized script to recording, separating all the material to videos for the edition.
• Managed budgets/key accounts such as HP (Hewlett-Packard), Dupont (E. I. duPont de Nemours and Company), managed assembly and disassembly of studio or external recording.Achievements:
• Managed the company portfolio, assisted in the dissemination of products sold such as video recording and editing. Created internal processes in the organization of the tapes by project, helped in improving the editing.

São Paulo Area, Brazil

• Company specializing in production and content provider for all venues and platforms: Films, Advertising, TV, Branded Content, Digital and Streaming Services, Social Media and Art + Music.
• Worked as second assistant director of video, organized filming and helped the first assistant.
• Separated shoots and material used in the scene. selection of cast for films.

São Paulo Area, Brazil

• Company specializing in video content generation, video marketing, and DVD recording.
• Filled cost sheet with data and values of tape, studio, mobile video and audio unit, staff, and fees.
• Managed hiring process and organized staff team. Organized agendas and internal routine of the company.

Master'S Degree, Visual And Multimedia Creation

Bachelor'S Degree, Communication And Media Studies