Director, Customer Retention
Current- Oversee CRM product management and improve customer engagement through owned communication channels (including email, app push, sms) with automation and personalization; support the execution of key seasonal and brand marketing campaigns- Businees Owner of the Garage / Dynamite 'Collectif' loyalty program, including the product features roadmap and omni-channel experience- Support the business through Customer Insights and Analytics with industry research, data deep dives and customer-focused reporting