Joyce M. Email & Phone Number

United States

Improved sales process and tracking with implementation of new point of sales system. Established and optimized schedules to keep coverage and service in line with forecasted demands. Optimized store displays and appearance via strategic merchandising. Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets. Supported professional development to team members and supervisors at all levels to place knowledgeable candidates in leadership roles… Show more Improved sales process and tracking with implementation of new point of sales system. Established and optimized schedules to keep coverage and service in line with forecasted demands. Optimized store displays and appearance via strategic merchandising. Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets. Supported professional development to team members and supervisors at all levels to place knowledgeable candidates in leadership roles. Managed all aspects of store operations, including organization, maintenance and purchasing functions. Show less

United States

Ran Multi Unit- Daily Operations.Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive Profitability. Increased revenue streams by reducing costs, managing schedules and performing variance and risks analysis to implement corrective actions for lower labor costs. Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans. Enhanced operational success through effective staffing, strong hiring… Show more Ran Multi Unit- Daily Operations.Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive Profitability. Increased revenue streams by reducing costs, managing schedules and performing variance and risks analysis to implement corrective actions for lower labor costs. Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans. Enhanced operational success through effective staffing, strong hiring, adherence to safety regulations and well timed customer service.Enhanced quality assurance protocols to deliver ideal customer experiences. Improved Brand awareness. Show less

Asheville, North Carolina Area

Assessed financial statements and P&L reports to evaluate staff performance, develop targetedimprovements and implement changes resulting in 25% more salesIncreased monthly staff retention rate by 80% after implementing new training programsManaged budget implementations, employee reviews, training, schedules and contract negotiationsOrganized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growthplansOversaw inventory by ordering… Show more Assessed financial statements and P&L reports to evaluate staff performance, develop targetedimprovements and implement changes resulting in 25% more salesIncreased monthly staff retention rate by 80% after implementing new training programsManaged budget implementations, employee reviews, training, schedules and contract negotiationsOrganized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growthplansOversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitabilityDeveloped value-added solutions and approaches by leveraging trends in customer marketplaces andindustriesDesigned modern employee recognition program which boosted productivity and improved morale Show less

Miami/Fort Lauderdale Area

Proven track record of increased sales thru community interest and needsEnhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service. Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.Achieved highest employee retention rate… Show more Proven track record of increased sales thru community interest and needsEnhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service. Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.Achieved highest employee retention rate in the region.Organized charity events to support local interests which lead to brand driven knowledge of our seasonal features.Created and Organized beer tours to create excitement and knowledge of featured beers for the season Show less

Miami/Fort Lauderdale Area

Marketing plans for increase beer sales with Miami University with local vendors.Organized and Implemented VIP parties sponsored by driven beer vendors with same sales increase goals.Received superior customer service satisfaction scores for 5 consecutive quarters.Oversaw front of house personnel to maintain adequate staffing and minimize overtime.Maintained a safe working and guest environment to reduce the risk of injury and accidents.Skillfully interacted with external… Show more Marketing plans for increase beer sales with Miami University with local vendors.Organized and Implemented VIP parties sponsored by driven beer vendors with same sales increase goals.Received superior customer service satisfaction scores for 5 consecutive quarters.Oversaw front of house personnel to maintain adequate staffing and minimize overtime.Maintained a safe working and guest environment to reduce the risk of injury and accidents.Skillfully interacted with external vendors to obtain the best quality in pricing and product,Received superior customer service satisfaction scores for 98% consecutive quarters. Show less

Miami/Fort Lauderdale Area

Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.Reduced corporate risk by managing shrink processes and controlling inventory levels.Enforced quality assurance protocols to deliver ideal customer experiences.Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.Led company to successful product launch and growth by developing initial product road… Show more Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.Reduced corporate risk by managing shrink processes and controlling inventory levels.Enforced quality assurance protocols to deliver ideal customer experiences.Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.Led company to successful product launch and growth by developing initial product road map and go-to market strategy.Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives. Show less

Miami/Fort Lauderdale Area

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.Reviewed performance data to monitor and measure productivity, goal progress and activity levelsDeveloped value-added solutions and approaches by leveraging trends in customer marketplaces andindustries.Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Miami/Fort Lauderdale Area