Joyce Chedid Email & Phone Number

Beirut, Beirut Governorate, Lb

• Reviewed and tailored over 3000 resumes. • Supervised and guided teams to achieve operational goals and deliver high-quality results.• Answered 150+ clients per day and ensured their satisfaction.• Promoted a collaborative and positive work environment that encourages teamwork and innovation.• Developed and implemented performance metrics to measure the effectiveness of operations.• Regularly reviewed and analyzed operational data to identify trends and areas for improvement.• Monitor customer interactions to ensure a high level of service quality is consistently maintained.• Analyzed and resolved complex customer issues, as well as developed effective solutions to prevent recurring problems and ensured long-term customer loyalty,

Beirut, Lebanon

• Designed and developed lesson plans that align with curriculum objectives and educational standards.• Selected appropriate teaching materials, resources, and technologies to enhance the learning experience.• Created engaging activities and assignments that cater to diverse learning styles and abilities.• Taught grammar, vocabulary, reading comprehension, writing skills, and literary analysis.• Encouraged critical thinking, creativity, and effective communication through class discussions and activities.• Established a positive and inclusive classroom environment that promotes respect and collaboration.• Evaluated students' progress through assignments, tests, quizzes, and projects.

Lebanon

• Taught English to students from different divisions.• Prepared materials and activities for each student depending on their levels.• Assigned homework and interesting exercises depending on their knowledge levels.• Provided feedback to the parents based on their children’s performance during the session.• Built trusting relationships with students.• Researched new language teaching methods.

Lebanon

● Created and edited documents using Word, PowerPoint and Excel. ● Handled 3 General Conference and managed all the logistic work in the department.● Worked cooperatively with other administrative assistants in group, in positive partnership to back up each other.● Created confidential reports and handled them to the concerned person. ● Gained trust with confidential reports and worked on them efficiently.● Assisted with overflow, special projects and day-to-day tasks● Worked on several tasks with deputes, party head, secretary general, deputies secretary general, district chiefs, and other departments within the general secretariat.● Provided support to both of my managers.● Updated and maintained the Party’s database and computer system.● Performed usual administrative and clerical support functions including answering phones, greeting and assisting incoming comrades, fielding complaints and issues and referring to the correct member of management, preparing correspondence, doing mailings and transmitting communications using various forms of media, ordering supplies, maintaining files and records, inputting data and preparing reports on a computer.● Built and excellent problem solving skills, strong attention to detail and the ability to work independently.

Lebanon

● Handled traffic of 100 customers per day.● Answered the needs of the customers through one-on-one meetings, and phone calls.● Ensure quality service to all customers to make sure all customers are satisfied.● Managed a team of 5 members and delegated tasks to ensure flow of operation.