Joyce Coleman is a speaker, author, community activist, and management consultant in the areas of customer-focused enterprise and peak performance. Joyce has decades of experience at the helm of international customer services and operations groups. She became the nation's first black female officer and executive at a major worldwide airline, where she headed the consumer affairs division, developing innovative frontline empowerment programs that dramatically improved the airline's customer service profile to the extent that the airline earned a major service excellence award. She later oversaw a department of over 6,000 people, and re-engineered the in-flight services division, using a "best practices" systems model to reduce unit costs and improve customer service. Joyce is the author of a critically acclaimed memoir, Soul Stirrings: How looking back gives each of us the freedom to move forward, a companion Study Guide for grades 4-12, and an E-book, Write, Publish, Prosper from What You Know. She authored several business-oriented writings that were published widely on the Internet. Titles include Confessions of a Reluctant Saleswoman, A Case for Service Excellence, A Holiday Gift: the Gift of Family History and Wisdom, and Seven Secrets on How to Ace the Corporate Game. She co-wrote the book, An Introduction to Collaboration, Teamwork, and NETWORKING: A Case for Working together Systematically to Achieve Successful Living and lead a team that developed the book, This is Your Captain Speaking. Joyce has developed and taught leadership and customer service excellence to numerous organizations, including community colleges in California and other educational institutions throughout the U.S.Among her many credits, Joyce has been named to New York City’s YWCA Academy of Women Achievers, and selected for Career Focus Magazine’s Eagle Award.Joyce is Managing Director with a number of entities in the areas of writing, business development, community activism, natural healing, and engaging African American students in STEM disciplines. Joyce is married, and lives in St. Louis, Missouri.