• Direct and manage the Revenue Operations team • Create and optimize infrastructure and processes in Salesforce and across the current marketing and sales tech stack to build a scalable, repeatable, data-driven machine to support sales, success, and marketing.• Analyze data to inform sales targets, quotas, incentives, geos, verticals, and commission structures• Establish high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales, marketing, success, and finance organizations• Manage strategic projects with key stakeholders to create efficiencies and automation across functions

• Own systems and processes across the GTM team (marketing, sales, and customer success) • Build and optimize Salesforce processes to support future growth and scale • Build and maintain revenue unit economics across the GTM team (example available) • Deliver metrics to senior and executive leadership teams related to KPIs and company OKRs • Build and maintain 75-day goal review as we entered a new market to ensure process and rep efficiency • Work closely with GTM team leaders to improve processes and overall efficiency • Train and enable GTM team across technology stack • Maintain database of process documentation • Build and maintain commission plans

• Overall ownership of RevGen technology stack including training and making recommendations on new growth stack• Design solutions leveraging Salesforce, Appexchange tools, and other systems that interact with CRM• Manage the technical implementation and measurement of key inbound and outbound sales and marketing processes• Monitor and drive a high degree of database integrity in Salesforce and other enablement tools• Critically evaluate current processes, overhauling where necessary to improve marketing, sales, and customer success productivity by leveraging industry best practices and designing processes, tools, and reporting improvements, enabling the revenue team to work smarter• Build reporting capabilities and analyze KPIs, surfacing insights and making recommendations to the executive team based on reporting models and analysis• Scope and implement reports and dashboards on the status of team goals, accomplishments and sales performance to stakeholders• Lead the design and toll-out of compensation and quota plans• Work closely with the executive team to continually monitor all key revenue processes for ways to improve and optimize

• Collaborate with Business Operations and Marketing to ensure and maintain data integrity within Netsuite• Create custom reporting, dashboards, and analytics to support sales and marketing effectiveness• Establish best practices for prospecting, sales pipeline, sales forecasting, and account management• Train sales team on pipeline and forecasting best practices• Collaborate with Training, Support, and IT to increase internal usage of sales tools• Drive CRM and productivity tool usage• Coordinate the evaluation, completion, submission, and delivery of RFP responses• Manage lead imports and marketing analysis• Coordinate operations between marketing and sales to ensure appropriate handling of marketing and sales qualified leads• Support marketing and sales efforts at regional and national conferences/events

• Create a call tracking report daily and assist with assigning daily workload• Generate reports in Salesforce to track and analyze department workloads and completed work• Optimize client’s accounts for performance based advertising, Google Places, Facebook, and other websites• Work directly with Google to troubleshoot and resolve issues with advertising campaigns on their platform • Ownership of all aspects of Top 5% revenue accounts • Managed all aspects of national accounts (i.e. Allstate and State Farm) including individual campaign management• Analyze reports to determine trends in advertiser’s ROI and to spot areas of opportunity within their current marketing program• Subject Matter Expert for our online sales channel including troubleshooting team issues to analyze impact on advertiser and initiated resolution process• Process billing audits, claims, and payments• Create and update documentation for department processes as needed (examples available)

• Ensured accuracy of outgoing materials for open work orders for the entire department• Prioritized outgoing work orders for next business day to ensure timeliness and ability to meet customer expectations• Created work orders for carpet flooring, vinyl flooring, and home repairs• Generated billing for customers based on work orders and repairs needed• Determined the types of repairs needed for flooring by analyzing customer needs• Answered inbound calls for new home builders

• Enrolled businesses in the Current Employment Statistics program• Collected and entered employment data for businesses through surveys• Analyzed data collected to identify and explain trends in the amount of jobs created or lost based on industry• Researched, managed, and contacted a caseload of 400 businesses monthly

•Conducted surveys by phone (outbound cold calls)•Answered inbound calls•Assisted with training and mentoring of new hires