Joyce Croteau Email & Phone Number

I am a results-oriented leader with over 20 years of experience in the automotive industry, specializing exclusively in luxury brands such as Mercedes-Benz, Sprinter, Porsche, Land Rover, Jaguar, BMW, Honda, and Audi. As a dedicated manager in business development and call center, my focus has been on delivering an exceptional purchasing and service experience for clients through innovative strategies and client advocacy.🔹 Professional Expertise:I currently oversee a team of 30 Call Center Agents across 17 luxury brand dealerships in CT, NY, NJ & DC Metro, managing both Sales and Service operations. My hands-on and creative approach, coupled with an unwavering determination to improve processes, has allowed me to identify inefficiencies and establish effective procedures to address client needs.🔹 Strategic Leadership:My leadership philosophy revolves around fostering a collaborative team environment. By setting ambitious goals and implementing change management strategies, I have consistently exceeded objectives. I excel in coordinating marketing initiatives between sales and service teams, overseeing internet e-commerce opportunities, creating engaging e-news content, and managing promotions and events.🔹 Effective Communication & Liaison:My strong communication skills serve as a bridge between various departments, providing continuous feedback assessment from customers to departments such as Finance, Sales, Collision Center, Parts, Service, and Detail.🔹 Technical Proficiency:My proficiency extends to a wide range of automotive tools and platforms, including Reservation Manager, DealerSocket, Ignite, X-Time, Teams, Zoom, MiaRec, Reynolds & Reynolds, Payroll systems, ADP, Autobase, Microsoft Office Suite, Virtual Insight, NetStar, Audi ElsaWeb, Inova Solutions, Call Manager Cisco, PiedPiper, Shoppers Critique, Motortrak, and more.🔹 Client-Centric Innovation:My career has been defined by an unyielding commitment to enhancing the automotive customer experience. By leveraging my technical acumen and leadership skills, I have consistently delivered solutions that drive client satisfaction and business success.

Listed skills include Customer Satisfaction, Automotive, Sales, Customer Retention, and 46 others.

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  Business Development Center Manager

  Penske Automotive Group

  Jan 2005 - Present - Serving Fairfield, Greenwich And Darien Ct And Port Chester Ny

  Business Development Center Manager for Mercedes-Benz of Fairfield & Greenwich, BWM Port Chester, Land Rover Darien, Audi & Porsche of Fairfield.