Joyce Dailey Email & Phone Number

Charlotte, North Carolina Area

Charlotte, Nc

Responsible for understanding all impacts of project and communicating them effectively to the Technology, Line of Business, and Outside vendor teams.• Active and vocal member of the project team• Proactively evaluate project activities, builds contingency plans, executes corrective action, and monitors issue resolution to mitigate risks such as scope and/or budget variances• Partner and coordinated activities with various Business teams, including deployment schedules.• Order Circuits and DID (Direct Inward Dial) numbers, telephony equipment. Maintain and track inventories.• Insure all locations are E911 compliant and taking corrective actions if needed to bring into compliance.• Build, manage and maintain an excel cut sheet, and convert to BAT upload for Cisco Unified Communication Manger. • Required to make simple adds, moves, and changes on all phone installations.• Manage the phone configuration process, and shipment.• Forecasts and recovery of shipping and equipment/vendor PO’s/invoices• Complete understanding of all impacts of a project and communicating them effectively to the technology and line of business teams.• Mentored and trained other team members.

Charlotte, North Carolina Area

• Projects:Upgrading Unity Connection worldwide from 8.5 to 10.6. This included build out of new servers and consolidation of many servers. Reducing the footprint and costs for Bank of America.Upgrading CuciLync / Softphone worldwide.Adding Extension Mobility to 4000 users for Disaster Recovery purposes.• Role included:Leading team to successful conclusion of project’s.Working with Nexsus, Remedy, Discovery, SharePoint, Clarity.Providing deliverables.Quotes, Budgets.Weekly calls with team as well as any other calls needed to keep projects on track.Tracking Action Items for the team.Opening and closing work orders.Provided afterhours support.

 Design and configure VoIP systems for consumer banking stores and Small Enterprise sites. Analyze PBX dumps, cable and floor plans, and system site reports to replicate current phone system configuration. Update floor plans for cable contractors. Work with Telco night of cutover to verify all rcf’s are working. Identify non-standard requirements and report them to Engineering Leads. Determine which numbers will be set up with remote call forwards and disconnects with referrals. Produce Cut Sheets for cable vendors and TCC Work with team members to insure work is submitted by due dates. Conducted weekly Peer Review meetings which were also question / answer sessions and training sessions. Provide after hours support for installation teams. Update documentation with any last minute changes.This project was Bank of America. I was part of a team responsible for cutting around 5000 sites and approximately 90,000 phones over the last three years.

Perform the maintenance, and troubleshooting of telecommunications network systems. Monitor the performance of all telecom systems, perform analysis and diagnostics.* Maintain day to day functionality of the system software* Maintain PBX - one 4 cabinet Avaya G3 four 1 cabinet Avaya G3's* Hardware * Software* Servers - on the 4 cabinet G3 BCMS Audix Intuity Voice Mail* Physically install and deinstall telephones* Trouble tickets via Clarify* Order equipment* Provided user training of the following: * Basic phone usage * Audix Intuity Voice Mail* Billing via J D Edwards* Maintain service on 112 Sales Centers* Placing service calls* Trunking* Records* Ordering equipment

Perform the maintenance, and troubleshooting of telecommunications network systems. Monitor the performance of all telecom systems, perform analysis and diagnostics.* Maintain day to day functionality of the system software* Maintaining PBX - 3 cabinet Avaya G3* Hardware * Software* Servers CMS Octel Voice Mail* Physically install and deinstall telephones* Provided user training of the following: * CentreVu * Basic phone usage * Octel Voice Mail* Design CentreVu Reports

Perform the installation, maintenance, and troubleshooting of telecommunications networksystems. Monitor the performance of all telecom systems, perform analysis anddiagnostics.* Maintain day to day functionality of the system software* Maintaining PBX - 7 cabinet Avaya G3* Hardware - 47 T-spans / PRI's* Software* Servers CMS Witness Geotel VHT Octel Voice Mail* Establish good relationships with vendors* Provided user training of the following: * CentreVu * Basic phone usage * Octel Voice Mail * Design CentreVu Reports

Design and Implementation of Business Communication Systems* Automatic Call Distribution / Call Centers* Call Processing* System Networking* System Route Optimization* System Trunking* ISDN* CornetSystem Configurations / Installations1986 - IBM Charlotte Installation - 6000 lines1987 - Duke Power McGuire Installation - 3000 lines1987 - Duke Power Catawba Installation - 3000 lines1988 - Ciba Geigy Installation - 2000 lines1990 - BCBS of SC Installation - 2 locations - 4000 lines1991 - Family Dollar Corp. Installation - 500 lines1991 - Sears Service Center Installation - 500 lines1992 - IBM Charlotte Migration Installation - 5000 lines1992 - Southern National Bank Charlotte Installation - 600 lines1993 - Southern National Bank Lumberton Installation - 700 lines1993 - Allstate Insurance Charlotte Installation - 1700 lines1993 - UNC Charlotte Installation - 2400 lines1994 - FBI Charlotte Installation - 300 lines1994 - Roche Biomedical Installation - 3 locations - 900 lines1994 - Siecor Installation - 2 locations - 3000 linesDesign and Implementation / Project Management* Getting bids from contractors* Manage cable contractors* Getting bids from training contractors* Manage training contractors* Manage job budget via J D Edwards* Manage time lines for customer/contractors/SiemensSystem Configurations / Installations / Project Manage