Joyce Lord Email & Phone Number

Greenwood Village

Littleton, Co

• Project Lead for the corporate-wide deployment of the Click to Chat toolo Responsibilities included integration of the tool into every Dispatch Center, creation of surveys to measure project success, and facilitating training sessions for all levels of executives and users• Project Lead for architecting the Work Stoppage Contingency Plano Provided leadership for a nationwide team of regional representatives to architect a business continuity strategy that minimized the risk of reduced customer service and company sales in the event of a union directed work stoppage• Process Writer for common tools used in multiple Dispatch Centerso Designed tools that drove process improvement and commonality within a variety of geographically and culturally different operational sites• SharePoint Software Engineero Proficient in the creation and use of SharePoint web data services and dashboards for the purpose of sharing information across national computer assets and human resources• Subcontract Supplier Managemento Responsibilities included creation of vendor purchase orders, generation of vendor reports for management reviews, and intake of vendor deliveries

Littleton, Co

• Information Technology Managemento Managed a $2M budget for the procurement of local/national desktop products and network services.o Provided Cost Account Management services for executive management o Subject matter expert for the facilitation and documentation of the user community hardware requisition process (in Qprocure).o Performed hardware replacement business case assessments and managed the order/approval/delivery schedule.o Delivered monthly finance reports to department management• Provided training and coaching for adjacent department IT procurement activity• Led the local transition effort to MS 2007 through the deployment, application testing, satisfaction of hardware requirements, and user training/proficiency phases

Littleton, Co

• Internal Desktop Computer Deploymento Responsible for ordering repair parts requested by local support services technicians, updating repair parts catalog, and investigation of order inconsistencieso Managed the hardware specifications and user requirements for the purchase of repair/replacement partso Obtained quotes/proposals from vendors as department liaison to evaluate cost and value propositions according to scheduling guidelineso Upheld the management approval process for purchase of equipment. • Led rollout of the QProcure toolo Responsibilities included GUI trouble-shooting, resolution of tool issues, and providing customer service during management of tool upgrade or refresh orders

Littleton, Co

• Purchasing Expeditero Provided quality assurance and verification of telecommunication equipment requirements within local networkso Performed material trade studies and identification of cost efficiencieso Served as interface for the internal customer (design engineering, project management, etc.) to the integrated master plan through definition of scheduling milestones and providing master plan updateso Fostered critical vendor relationships to maintain a cost effective supply chain (Cisco, Lucent, Nortel, Avaya, Fujitsu, ADC, Next Level, 3M)o Coordination of scheduling and computer moveso Hardware and software procurement and installationo Expert knowledge on personal computing equipment and common software applications used corporate-wide

Littleton, Co

• Administrative and clerical supporto Coordinated and facilitated meetingso Set up travel arrangementso Assisted with preparation of presentation materials for directors and managers.o Provided audio-visual and computer communication equipment support for corporate-level executives

Masters Of Science, Computer Information Systems

Bs, Business Management

Education record