Joyce Dsouza Email & Phone Number

Erskineville, Nsw, Au

Erskineville, Nsw, Au

Newcastle, New South Wales, Australia

• Involved in the end-to-end recruitment cycle by participating actively in the consultation of hiring managers on their current and future talent and recruitment requirements and partnering with the HRBP throughout the process.• Identify and recommend solutions for the sourcing of both academic and professional talent pool• Complete job briefs, develop creative and targeted advertisements and select implement and monitor job boards.• Set process timelines, in consultation with hiring managers and discuss key areas such as diversity

Sydney, New South Wales, Australia

• Manage high volume recruitment across the AMPOL Retail Business specifically Store Manager, Assistant Store Manager, and Team Member level roles• Optimizing the efficiency and effectiveness of the recruitment process through video interviews, building talent pool through proactive sourcing channels• Manage relationships with Regional and Business Managers across specific geographic states such as Queensland, Victoria, and Tasmania• Understanding regional challenges and build targeted recruitment plans• Determine, target, and attract quality candidates, using a variety of tools, sourcing channels, and techniques.• Attract and hire quality candidates to hard-to-fill positions within Metropolitan store locations andacross Regional Australia• Complete resume screening in Success Factors (SAP) and assessment of candidates using Hire Vue• Co-ordinate and organize online video interviews via Microsoft Teams Meeting • Complete pre-hire checks in a timely manner via Check Works Right / Xref and Fit2Work.• Coordinating interviews and providing managers with relevant interview guides and necessary support to facilitate an efficient interview process.• Managing all aspects of the candidate and hiring manager experience including letters of offer,onboarding and requisition management.• Developing strong relationships with partnering business areas to deeply understand the business,talent needs and recruitment style and preferences.• Fostering strong working relationships by providing outstanding customer service and guidance to hiringmanagers to ensure effective hiring decisions.• Focusing on innovation and continuous improvement by considering differing processes, systems, and technologies around the AMPOL recruitment process.• Actively driving stakeholder communications throughout the recruitment process to maximizecustomer experience

Sydney, New South Wales, Australia

• Lead the strategy, development, and execution of Loyalty marketing program and optimize acquisition, retention, win-back, personalization, and promotional strategies• Oversee the development, execution, and analysis of the Cuemulo rewards program• Identify usability and feature enhancements for the program• Work with Company Shop and Franchise Operations to vet and communicate Loyalty programs and offers, providing business and customer relationship rationale and ROI expectations.• Monitor competitor Loyalty programs, testing, and adopting best practices to continuously improve program performance and value

Bengaluru Area, India

• Responsible for End-to-End Recruitment of Full time and Contractual staff for Technology, Banking and Financial services • Collaboratively working with the business at all levels to provide quick solutions• Understanding the job description, planning, sourcing through various channels• Liaising, managing, supporting and providing strategic and operational advice to stakeholder’s clients and vendors • Short listing and assessing of candidates • Used Buplas voice and written assessment module – primary quality based assessment criteria during the selection process • Document verification• Coordinating interviews with international clients and operations managers (internal clients)• Updating of profiles in the database, salary negotiation, complete joining formalities• Compensation and benefits (Rewards and Recognition)• Proposing and deciding on compensation to be offered to external hires, internal hires through IJP’s • Generating offer of employment to external hires, contract hires, internal staff due for promotion, salary hike post IJP’s• Extensive use of Taleo, outlook, SAP• Vendor, client and stakeholder management• Induction and on boarding• Supported organisational learning and development initiatives (Quality Buplas assessment)

Bengaluru Area, India

Responsible for End to End Recruitment• Understanding the job description, planning, Sourcing through various channels, • Short listing and Assessing of candidates• Document verification• Scheduling interviews with international clients and operations managers• Rolling offer letters• Updating of profiles in the database, Salary negotiation, Complete joining formalities• Induction and on boardingLiaison and Manage International clients, consultants and external vendors (advertising agencies) • Monitor review performance • Ensure on time payment of vendor invoice• Placing Advertisements and preparing promotion material• Updating the list of joinees• Developing and implementing the referral programme • Engaging in employee performance management with management of different business units (coaching, training, providing disciplinary actions)• Reviewing cost of hiring through various channels of sourcing • Strengthen MIS reporting and tracking of performance.• Ensuring compliance• Updating profiles in HRMIS and SAP tools in order to generate employee codes for new hires • Maintain and monitor quality of people hired, and offer to joining ratio.• Participate in Internal audits.• Ensure compliance is followed during hiring process (TAT)• Successfully placed 1% of physically challenged, partially impaired candidates’ Per Quarter’.• Mentored and managed multiple subordinates reporting to me on different platforms.

Bengaluru Area, India

• Sourcing specialist for all level of hiring and across all business units for IT/NonIT/ BPO• 1st level contact for all applicants sourced• Designated as a HR associate to handle client requirements at Client location• Requirement gathering , to hire competent resources to support strengthen the Banking , Finance and Investment Operation Services in Bangalore, India.• Conduct resourceful surveys• Perform End to End Recruitment• Collaborating with Senior Management Members to undertake Human Resource Strategic Planning , allocation of resources with niche skills for respective processes .• Designed the referral form and successfully hired through this sourcing channel.• Working with external vendors and motivating them on the sourcing front , managing, providing timely updating of the status of candidates shortlisted,• Working closely with the VP and the Sr.VP to forecast and design career path for the hired candidates.• Successfully hired resources across all levels and functions for the client .• Also mentored 3 recruitment team members during my term.

Bengaluru Area, India

• Creating and implementing employee Policy and Procedures• Handling end to end recruitment process (sourcing , selecting, short listing , scheduling, salary negotiation, document collection, verification, generating and issuing offer letters, induction, on boarding )• Verification of employee documents by external vendor• Updating of employee data in the HRMIS • Orienting or inducting employees into the organisation• Generating employee codes by liaising with an external vendor• Monitoring employees leave and absenteeism • Facilitating employees with transportation and cafeteria Services• Employee grievance handling across all levels• Facilitate employment engagement programs• Driving referral programs, monitoring hiring cost, managing external vendors , hiring through a proper channel mix

Bangalore Area, India

• HR recruitment for several corporate customers in Bangalore• Employee assessment• Employee evaluation

Bangalore

• In charge of Rewards and Recognition Program • Responsible for providing personal, housing and student Loans to the bank customers of MBNA Bank in the UK• Performed high quality service and maintained confidentiality of client and customer sensitive data.• Delivered high rate of sales per hour • Interacted with the officials of the MBNA UK BANK with respect to quality of sales and consistency in providing and improving on good quality customer service

Masters In Human Resource Management, Human Resources Management And Services

Human Resources Management

Bachelor Of Commerce (B.Com.), Commerce Specialization In Pmir

Bachelor of Commerce (B.Com.)