Remedy Specialist
CurrentManage the work-orders, and cataloging within REMEDY BMC version 8 (soon to be version 9) Information Technology Service Management (ITSM) process. Controls planning and execution of the process tasks, activities and resources to assure established cost, time, and quality goals are met. Responsible for properly applying general ITSM knowledge, skills, tools and techniques to deliverables, processes and systems that meet or exceed stakeholder needs and expectations. Operates within defined parameters using Joint Service Provider’s ITSM methodology in accomplishing goals. Responsibilities: Build and Deployment: Support day-to-day operations of the build and deployment team, including request intake, issue resolution and release coverage. Support the implementation of automated/continuous build, deploy and release processes using integrated tools in the Remedy BMC ITSM system. New/modify build and deployment setup, release support, etc. Issue Management and support of value streams. ID and Access Management support. Provides analysis and support for batch job issues, changes and modernization efforts when needed
