● Support multi-areas from nursing units, labs, radiology to administrative offices ● Recognize, research, isolate and resolve user problems and document the procedures in the Service Now system● Install, configure, and maintenance of VDI Thin Clients, pcs, laptops, iPads, iPhones, printers, and applications● Ascertain the performance, integrity, and reliability of assets: loaner fleet, system components, peripherals and manage inventory● Manage queue: track the patterns, locations, counts, workloads/ availabilities, and distribute workloads among teammates. Reducing the open ticket count by 65% from the 80s to 28 when 75% of the time understaffed with only 3 supporting the main campus. Communicate and reach out to teammates when notice an overloading pattern● Lead projects and work with related teams such as Core, Citrix/EndPoint Management, Licensing, Facilities, Information Security, etc. ● Communicate and Report issues in weekly sync meetings with in team and with Citrix/EndPoint Management

● Trained about 20 beginners to quickly adapt to work environment ● Assisted clients through email, phone call, and remote session using online ticketing system Easy Vista● Configured hardware, peripherals, services, settings, domain, group policy, active directories, storage etc.● Diagnosed hardware (PCs, Macs, laptops, thin clients, printers, and monitors) or software (Adobe, Microsoft Office, SPSS, Unity Client, Bitdefender, Java, Firefox, and Internet Explorer) on a timely basis● Repaired over 500 of Windows 10, Windows 8, Windows 7, and Windows XP desktops, laptops, MacBook Pros, Mac Book Airs, iMacs and Mac Towers● Basic scripting for batch and .sh files

• Gathered and maintained adequate supplies in first aid and safety kits• Communicated regularly with numerous group leaders and over 100 children • Supervised and engaged with participants during recreational activities and outdoor trips• Prepared and distributed meals, snacks, paper and other materials for activities in timely manner

• Contacted various companies over phone about purchase order issues such as missing parts• Gathered procurement files for past 3 fiscal years, then created labels, verified, rearranged, and processed data into Excel sheets • Cooperated with more than 10 units to manage inventory by updating assets and creating assorted inventory lists based on types of objects

● Print and make copies of documents, books, and packets efficiently● Laminate papers and index cards professionally● Proofread quizzes and exams● Record grades accurately● Create documents for teachers’ conferences and events

Greeting and accommodating customers while monitoring other activities as needed.

Picking up phone calls and assisting customers with cell phone issues in addition to unlocking cell phone devices.